JOB SUMMARY

We are seeking a reliable, responsible, detail oriented, Front Desk Receptionist and Office Administrator with amazing interpersonal skills for our busy sports medical clinic located in Milton, Ontario.

REQUIREMENTS:

• Office administration training required
• Kinesiology background an asset
• Experience working within a multidisciplinary clinic
• Attendance, punctuality and reliability are mandatory
• Demonstrated accuracy and attention to detail in a fast-paced environment.
• Strong ability to multi-task, effective time management is critical
• Above average organizational, interpersonal, customer service skills and experience
• Able to work in a team environment.
• Excellent written, verbal and electronic communication skills.
• Must be highly proficient in MS Office (Word, Excel, Outlook)
• Ability to cover other receptionist shifts as necessary due to vacation, sickness, etc

• Oversee administration of day-to-day clinic operations
• Receptionist duties such as greeting and scheduling appointments for patients, with the goal of maximizing the schedule and creating opportunities to build new bookings
• Facilitate an excellent level of customer service by interacting with patients and staff
• Educate patients on the benefits of our services and differences between modalities
• Assist the Owner and/or Director in maximizing sales and profitability and effectively control all related expenses of the store
• Respond to telephone and email inquiries promptly
• Ensure clinic’s compliancy with health & safety guidelines
• Merchandising, inventory control and stocking shelves
• Social media engagement and marketing – photographing, filming and posting visuals
• Actively taking initiative and keeping busy during low customer traffic
• Organize and manage patient intake documents for electronic filing
• Maintain clinic cleanliness and organize laundry
• Open and close the clinic to ensure the space is secured
• Manage client files as appropriate
• Interact with insurance providers and referring medical offices for submission of treatment notes and diagnostic reports (including coordination of client release of records requests)
• Other duties as assigned by Owner and/or Director