COMPANY DESCRIPTION

We are a busy foot clinic providing comprehensive foot care services to patients of all ages. Our mission is to deliver professional, compassionate, and effective treatment in a welcoming environment.

QUALIFICATIONS & SKILLS

Must-Haves

• 2+ years’ receptionist/administrative experience, ideally in a dental, foot care, or chiropractic clinic
• Excellent customer service and communication skills
• Fluent in English; Mandarin and/or Cantonese is a strong asset
• Strong multitasking, organization, and time management skills
• Proficiency with Microsoft Office, Chrome, and Google Workspace (G Suite)

Preferred Assets

• Experience in sales, social media, or basic marketing
• Familiarity with payroll and HR basics
• Knowledge of podiatry or medical terminology

Administrative & Front Desk Duties

• Manage a multi-line phone system; respond promptly to patient and professional inquiries
• Schedule and manage appointments using EMR software
• Process payments, issue invoices, and reconcile end-of-day balances
• Maintain and update electronic medical records (EMRs)
• Scan, link, and print documents/forms for patient charts
• Update and manage patient, physician, and insurance information in the EMR

Clinical Support & Workflow

• Escort patients to treatment rooms and assist with medical history intake
• Monitor appointment flow and prepare orthotics documentation
• Receive product shipments and coordinate patient pick-up appointments
• Follow sterilization protocols; clean instruments and assemble surgical packs

Inventory & Office Management

• Track and maintain inventory of medical and office supplies
• Notify lead Chiropodist of low stock for timely reordering
• Ensure the clinic remains professional, organized, and welcoming