REQUIREMENTS:

• O Level and above
• Min 2 years of customer service experience
• Proficient in Microsoft Office
  We regret that only shortlisted candidate will be notified.

• Deliver prompt and high-quality service to patients with professionalism, empathy, and care.
• Offer financial guidance, including estimated costs, pre-surgery consultation, and financial aid options, to patients or their family members. This includes scheduling surgery dates and coordinating necessary follow-ups.
• Support the Executive/Manager in go-live preparations by updating work instructions, participating in User Acceptance Testing, and sharing knowledge with the team.
• Safeguard patient information and uphold confidentiality at all times.
• Ensure the efficient, timely, and well-organized scheduling of various medical procedures.
• Reach out to patients a day before surgery to confirm admission times and reinforce fasting guidelines.
• Provide general administrative support, including handling phone and email inquiries.