RATE OF PAY - £12.21- £12.50

The Medical is a fast-growing, award-winning business offering convenient, high quality healthcare to its customers. We are currently looking for a friendly, professional, and organised Part time Receptionist to join our team to work at our Keynsham and other local clinics.
This is an excellent opportunity for somebody with a passion for customer/ patient care, who thrives in a vibrant environment.

SKILLS & ATTRIBUTES:

Your role is to ensure that each interaction with The Medical is excellent: warm, friendly, and informative. We will be looking for:
· Excellent customer service skills and telephone manner
· Strong organisational & communication skills and effective multi-tasker
· Confident IT skills
· A genuine passion for people’s welfare with a kind and friendly disposition
· A proactive and quick learner

PATIENT EXPERIENCE:

· Clinic Welcome – greeting our patients when they arrive.
· Reception experience – engage with our patients to ensure that their experience is excellent.
· Enquiries - answer face-to-face, email and telephone enquiries.
· Booking Appointments – book patient appointments into the diary.
· Managing Practitioner diaries
· Registration and Consent – ensure that new clients register fully and consent to the terms of business and to clinical assessments.
· Cancellations and DNAs (Did Not Attend) – manage the cancellation and DNA processes from end-to-end.
· Payment & invoicing – take payments & processing company invoices for payment.
Shift pattern to be covered (may be subject to change):