Job Description

Roles & Responsibilities

Via Medica International Healthcare is seeking a professional and customer-oriented Clinic Receptionist to join our medical team in Al Ain. The successful candidate will serve as the first point of contact for students, staff, and visitors, ensuring a welcoming experience and providing efficient administrative and front-desk support in a busy 24-hour university medical clinic.

Key Responsibilities

• Welcome and assist patients, students, and visitors courteously and professionally.
• Register patients in the Electronic Medical Record (EMR) system accurately and efficiently.
• Verify patients' insurance eligibility before consultation.
• Process daily billing and maintain accurate financial records.
• Coordinate with the Insurance Coordinator regarding approvals, claims, and billing requirements.
• Schedule appointments and manage patient flow.
• Answer telephone calls and respond to patient inquiries professionally.
• Maintain accurate medical and administrative records while ensuring confidentiality.
• Perform general administrative and clerical duties, including filing, document management, and report preparation.
• Ensure compliance with organizational policies, patient privacy regulations, and ethical standards.
• Support the clinical team with administrative requirements as needed.

Desired Candidate Profile

• Diploma or certification in Office Administration , Medical Secretary , Health Information Management , or a related field.
• Minimum 3 years of experience in a healthcare facility, hospital, medical center, or occupational health clinic.
• Current Basic Life Support (BLS) certification.
• Experience using Electronic Medical Record (EMR/EHR) systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.
• High level of professionalism, integrity, confidentiality, and ethical conduct.
• Willingness to work 60 hours per week on rotating day and night shifts .
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