Clinic Receptionist;Walk in Clinic Winchester at Bothwell Regional Health Center

Sedalia, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Sep, 26

Salary

23.45

Posted On

03 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Records Management, Patient Scheduling, Telephone Etiquette, Copay Collection, Cash Handling, Inventory Management, Customer Service, Office Equipment Operation, Patient Check-in/Check-out, Conflict Resolution

Industry

Hospitals and Health Care

Description

JOB TITLE: Clinic Receptionist JOB CODE: 1235 JOB HOURS: Varies JOB SUMMARY: The Clinic Receptionist performs duties directly involved with all aspects of the secretarial duties needed to maintain medical records. The clinic receptionist handles all incoming telephone calls, directing calls to the appropriate department or person and takes messages when needed. The clinic receptionist assists the patient in checking in for their appointment and for checking the patient out after the appointment and follow-up appointment scheduling as needed. The Clinic Receptionist reports directly to the Clinic Registration Manager under the direction of: Director of Clinic Operations and VP of Clinic Operations. QUALIFICATIONS: 1. Education: 1. High School graduate or equivalent or preferred. 2. Licensure/Certification: 1. None required. 3. Work Experience: 1. Experience in medical office work and capable of using office equipment preferred. RESPONSIBILITIES/JOB DUTIES: 1. Greets Patients and directs them to the appropriate area. 2. Updates patient information, provides any necessary forms needing completion, obtains signature as necessary. 3. Handles telephone calls in an efficient, friendly manner, taking clear and understandable messages when needed. Deals with customer needs expeditiously. 4. Schedules appointments and revises schedules for patients as necessary. Assists in scheduling patients for follow-up appointments. 5. Daily preparation of patient chart for appointments, with all necessary paperwork attached. 6. Properly collect copays at each visit and outstanding account balances as necessary. 7. Open/close and balance clinic cash drawer appropriately at the beginning and end of day. 8. Monitors inventories supplies and places orders for supplies through clinic director or manager as needed. 9. Assists in cleaning emergency spills and clinic office as observed or requested to ensure cleanliness of the waiting room, doors and counters. 10. Required to float to other Bothwell clinics as necessary or needed. 11. All other duties as assigned. REQUIRED STAFF COMPETENCIES: 1. Demonstrates support for organizational and departmental mission. 2. Supports and demonstrates knowledge of the Strategic Plan and the Hospital Key Initiatives. 3. Fosters and promotes teamwork within department and the organization as a whole. 4. Works to resolves conflicts constructively and in a timely manner. 5. Ability to communicate effectively and simply with every customer and co-worker. 6. Ability to display a positive, courteous and friendly attitude toward all contacts. 7. Ability to build good relationships with others based upon a sustained effort of mutual support toward common goals. 8. Ability to exercise good judgment, reasoning and concentration to detail and to take personal accountabilities for all actions in carrying out job duties. 9. Is customer focused and committed to Quality and Process Improvement with a strong desire to provide service excellence. 10. Possesses and displays a strong knowledge and understanding of the standards of practice for their position including, if and when applicable, commensurate computer skills; population specific and general competencies; organizational skills, time and project management. 11. Possesses a vigorous and enthusiastic desire to learn and to grow both personally and professionally, and to improve one's skills in order to deliver the best possible care for our customers. WORKING CONDNTIONS: 1. General office setting. 2. No exposure to extremes in temperature, lighting/noise. 3. Requires prolonged sitting or standing. 4. Requires frequent keyboarding. 5. Significant time spent looking at computer monitor. Frequency Scale: 1 = Rarely/Never; 2 = Occasionally; 3 = Frequently and 4 = Consistently Talking: 4 = Consistently - Normal Conversations: 4 = Consistently - Loud Commands or Public Speaking: 1 = Rarely/Never Lifting: 1 = Rarely/Never - Over 50#: 1 = Rarely/Never - Over 25#: 2 = Occasionally - Under 25#: 3 = Frequently Hearing - Normal Conversations: 4 = Consistently - Other Sounds or Auditory Alarms: 3 = Frequently 4 = Consistently Analytical Thinking Attention to Detail Concentration Decision Making Reading Writing Vision - Acuity, Near - Acuity, Far - Color Vision Use of Hands - General Manual Dexterity - Keyboard Skills or Typing Memory - Short term - Long Term 3 = Frequently Hand-Eye Coordination Reaching Standing Sitting Walking Range of Motion - Arms - Shoulders 2 = Occasionally Kneeling Pulling Pushing Stooping 1 = Rarely/Never Climbing

Responsibilities

The Clinic Receptionist manages secretarial duties, including handling telephone calls, scheduling appointments, and maintaining medical records. They are also responsible for patient check-in/out, collecting copays, and ensuring the cleanliness of the waiting area.