Clinic Supervisor at AIA

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Operational Support, Primary Care Teams, Front Office Management, Health Access, Benefits Eligibility, Medical Referral, Quality Improvement, Patient Outcomes, Staff Training, Workflow Investigation, Policy Implementation, Scheduling, Leave Approval, Equipment Maintenance, Billing Services

Industry

Insurance

Description

MediCard Phils., Inc. is one of the country's leading HMO and the only HMO founded and run by Doctors. Since its inception, the concept of service-oriented total health care has been the molding ideal of MediCard. The competition is vast, and the benefits being offered by the competitors are tempting. However, MEDICard has taken the lead in providing innovative and productive ideas that cut down the cost of health maintenance without compromising its quality. MediCard now boasts of more than half a million members and over 54,000 accredited doctors in over 1,000 hospitals and clinics nationwide. It also operates 16 MediCard free-standing clinics that provide services at par with those offered by hospitals minus the confinement. MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy: This position is responsible for the operational supervision and ongoing support of health care delivery at a fast paced, innovative clinic. Responsibilities include supervision of all primary care teams, enabling services staff, front office and program areas including: front desk, health access and benefits eligibility and medical referral. DUTIES & RESPONSIBILITIES 1. Supervision And Development Of Clinic Responsibilities · Supports, monitors and supervises out-patient consultations; out-patient laboratory and diagnostic procedures. · Utilizes quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals over time. · Oversees on-going clinic visit of patients for all providers/services. · Oversees day-to-day clinic operations, in-charge of clinic services concerns (patient complaints, physical condition of the clinic such as cleanliness and orderliness). · Provides operational supervision to clinical staff. · Supports and implements policies and procedures in conjunction with staff and doctors that are based on clinic policies and guidelines. 2. Supervision Of Enabling And Clinic Support Services · Provides regular supervision and on-going training for front office & enabling services staff including supervision meetings, evaluations, feedback, support and coaching · Assures smooth operations and communications between Sales, CMG and clinic operations · Investigates system, work flow, and operational problems and make recommendations · Facilitates communications between providers and enabling services staff on different shifts · Supports, monitors and supervises in-patient pre-approvals · In the absence of Department Manager, will actively participate in decision making processes in relation to determining limit of coverage or signing LOA’s 3. Administrative · Develops monthly schedule of Clinic Staff and Doctors and maintain monthly calendar · Approves leaves and overtime of clinic staff and checks and sign doctors’ time records for submission to HR · Serves as advocate for clinic staff and volunteers in clinic leadership meetings and other appropriate venues · In the absence of Clinic Manager, oversees flow of clinic operations, answer’s staff’s questions, trouble shoots problems and seeks out appropriate support as needed · Works as part of a cohesive team to provide support for clinic staff · Attends staff meetings and required trainings · Meets weekly with Clinic Manager for supervision · Participates in discussions, events, workshops, and trainings offered by the company to foster awareness · Supports the policies and goals of the company · Undertakes continuous education to remain current with industry standards · Ensures that statutory permits are updated (DOH, License to Operate, etc.) or prepares and updates requirements needed for acquiring permits from DOH, Philhealth, etc. · Responsible for revision of calibration plan (includes monitoring & scheduling of preventive maintenance of equipment) · Assists with accounting related matters such as, but not limited to, billing services, bank deposits of cash transactions, release of payslips/cheques payable to physicians · Performs other tasks that may be assigned from time to time 4. Reports · Prepares monthly reports MINIMUM QUALIFICATIONS · Education : Graduate of any medical course · Experience : At least 5 years’ experience in a clinic setting; Knowledgeable with HMO process At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth. We are committed to creating a workplace where everyone, regardless of gender, race, ethnicity, age, sexual orientation, disability, or any other characteristic, feels valued and empowered to contribute their unique perspectives and talents. Our inclusive hiring practices ensure that we attract, hire, and retain the best talent from all backgrounds. We strive to provide equal opportunities for all candidates and promote a culture of respect, fairness, and transparency. We are dedicated to continuously improving our processes and policies to eliminate biases and barriers, ensuring that every employee has the support and resources they need to thrive. MediCard is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Join MediCard Now! You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030. If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA. View our AIA LinkedIn page Bring your difference to AIA

Responsibilities

This role is responsible for the operational supervision and ongoing support of healthcare delivery within a fast-paced clinic, overseeing primary care teams, enabling services staff, and front office functions. Key duties include supervising consultations, laboratory procedures, managing daily clinic operations, handling patient complaints, and ensuring smooth communication across departments.