The postholder(s) will assist in the provision of patient care by: transcribing clinic letters and patient related documents using the organisations transcription systems and patient administration systems answering telephone calls, taking action where appropriate and escalating more complex queries to relevant staff, timely and accurately managing appointments and clinics through the organisations patient administration system, including booking appointments and monitoring scheduledoutpatient and theatre activity against consultant and nursing staff availability filing patient documentation within the patients healthcare record and uploading documents to the patients digital healthcare record when required maintaining databases and spreadsheets using approved systems, including the patient results and investigations spreadsheet. managing day to day tasks such as managing emails, printing clinic letters, photocopying and scanning documents. undertaking other duties to that may be required to support admin services and/or other departments within the Trust

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