Clinical Administrative Coordinator at UnitedHealth Group Canada

Tampa, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Apr, 26

Salary

31.63

Posted On

01 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Microsoft Word, Microsoft Excel, Microsoft Outlook, Medical Terminology, ICD-10, CPT Codes, Problem Solving, Organizational Skills, Time Management, Communication Skills, Multi-tasking, Team Collaboration, Flexibility, Attention to Detail

Industry

Hospitals and Health Care

Description

This position is Remote in Tampa, FL. If you are located within 20 miles to the office at 000 Bayport Drive, Suite 1170, Tampa, FL 33607, you will have the flexibility to work remotely* as you take on some tough challenges. Working on-site is occasionally required for this role. (Typically, quarterly.) At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts on the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Clinical Administrative Coordinator plays a key role in ensuring the completion of established processes and protocols. This position collaborates effectively with all members of the care team to uphold the organization’s mission and vision, while consistently delivering exceptional customer service. The coordinator also supports clinical teams in achieving both service and care delivery goals. What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include: Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits This position is full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours from 8:00 am to 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime. We offer up to 4 weeks of training. The hours during training will be 8:00am - 5:00pm EST from Monday - Friday. Primary Responsibilities: Act as a Subject Matter Expert for other team members Work with the clinical team to manage requests for services Manage the intake of members or the admission/discharge information post notification Manage the referral process, processing incoming and outgoing referrals and authorizations, including intake, notification and census roles Resolve inquiries from members and/or providers Completing special projects Performs other duties as assigned You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: High School Diploma / GED OR equivalent work experience Must be 18 years of age OR older 2+ years of customer service experience analyzing and solving customer problems Intermediate level of proficiency with Microsoft Word (create documents, edit), Microsoft Excel (create, edit, save documents), Microsoft Outlook (email and calendar management), and the ability to use multiple web applications Ability to travel locally approximately 10%25 of the time for team meetings Ability to work full-time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours from 8:00 am to 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime. Preferred Qualifications: 2+ years of experience working in the health care industry 2+ years of experience working in medical terminology 1+ years of experience working with Medicare and/or Medicaid Services Work at home experience Experience working in metrics driven environment Knowledge of ICD-10 and CPT codes Telecommuting Requirements: Reside within 20 miles to the office at 3000 Bayport Drive, Suite 1700, Tampa, FL 33607 Ability to keep all company sensitive documents secure (if applicable) Required to have a dedicated work area established that is separated from other living areas and provides information privacy. Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills: Ability to work independently and as a team, and maintain good judgment and accountability Demonstrated ability to work well with health care providers Strong organizational and time management skills Ability to multi-task and prioritize tasks to meet all deadlines Ability to work well under pressure in a fast-paced environment Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.74 - $31.63 per hour based on full-time employment. We comply with all minimum wage laws as applicable. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. #RPO

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Responsibilities

The Clinical Administrative Coordinator ensures the completion of established processes and collaborates with the care team to deliver exceptional customer service. Responsibilities include managing service requests, referrals, and resolving inquiries from members and providers.