Here at Dorothy House we provide compassionate care and support for people in our community with a life-limiting illness. Our focus is on quality of life, helping patients to live well and die well. We are looking for a Clinical Administrator to join our Clinical Coordination Centre (CCC) team.
We are here for anyone in our community who’s facing a life-limiting illness. Using our full breadth of service, we create individual care journeys, which start at diagnosis and continue with bereavement support for family, carers and children.

• Maintain and update patient databases (Access and SystmOne), ensuring accuracy and confidentiality.
• Process and record referrals, monitor NHS and departmental email accounts, and produce weekly reports.
• Provide compassionate telephone support to patients and families, offering guidance and signposting as needed.
• Coordinate communications between clinical teams, handling messages efficiently.
• Assist with data collection, reporting, and the creation of spreadsheets to monitor service performance.
• Prepare and type letters, reports, and other documentation as required.
• Liaise with medical secretaries and primary healthcare teams to obtain necessary clinical information.
• Respond to concerns and complaints professionally, ensuring issues are documented and escalated appropriately