The RoleReporting to the Manager, Clinical Administration, the Clinical Administrator has primary responsibility to supports the day-to-day needs of HFC’s nursing team, maintains relationships with outside laboratories and ensures all administrative support requirements are met.
This role has no direct reports, but provides assistance to the HFC’s multidisciplinary team, including Nursing, Finance and other members of HFC’s diverse team of professionals and other roles.

SKILLS & QUALIFICATIONS

• Successful completion of a post-secondary, preferably in healthcare or another related field
• 2-3 years proven working administrative experience in, preferably in the healthcare/medical clinic
• Previous experience in the use of an Electronic Medical record (EMR) system, preferably ACCURO
• Previous background with MS Office Suite (Excel, Word, and Outlook);
• Customer service orientation
• High degree of accuracy and strong attention to detail
• Excellent written and spoken communication
• Strong interpersonal skills, confidentiality, and high degree of discretion
• Self-motivated with an ability to work both independently and as part of a team
• Excellent time management and attention to detail
• Highly effective organizational skills, flexibility and adaptability
• Strong problem identification, data analysis and problem resolution skills
• Ability to concentrate and pay close attention to detail
• Superior customer service skills, confidentiality and professional demeanor required
• Self-motivated with an ability to work independently with minimal supervision
• Able to prioritize and seamlessly manage multiple tasks, while meeting tight deadlines

• Manage cycle monitoring calendar in Accuro (EMR) for CM and IVF patients.
• Transcribe results for CM & IVF patients by 12 noon, on a daily basis for MDs and nurses to review.
• Checking nursing line for Day 1 phone calls.
• Review phone call messages, patient charts and protocols for CM and IVF patients.
• Prepare patients stim sheets and requisitions for CM & IVF when they call with Day 1.
• Set up appointments and testing needed and e-mail patients to confirm appointment.
• Set up patients for Natural Conception Program for cycle monitoring, including preparing the stim sheets and requisitions, and arrange appointment in the community (True North Imagining) and notify patients via email.
• Book and set up patients for inseminations including the Andrology appointment and assist the physicians with the procedures.
• Ensure all consents are signed prior to procedures.
• Prep daily MD charts for follow up consultations.
• Ensure all stims, documents and results for ordered tests are available for the consultation.
• Follow for missing test results with internal and external laboratories, as required.
• Manage emails and triage accordingly.
• Assist nursing team by preparing charts as needed
• Assist nursing team in booking appointments for testing.