WHY ORRI?

Orri is an ambitious & ground-breaking company committed to changing the way we treat eating disorders in the UK and beyond. We are looking for a full-time clinical administrator.
At the heart of our approach is a commitment to working collaboratively; providing expert, evidence-based and innovative treatment with kindness and compassion at its core.

DESIRED SKILLS AND EXPERTISE:

• A proactive, hardworking and motivated individual. Ideally with experience in a fast paced organisation and/or start up business.
• Previous experience working in a medical or therapeutic healthcare environment .
• Experience with diary management and administrative tasks.
• Excellent customer service skills.
• The ability to function well in a team, while also being able to use their own initiative.
• Be proactive & organised.
• Excellent IT skills.
• Ability to meet deadlines.
• Ability to maintain strict confidentiality.
• Good spelling and grammar for clinical letters and correspondence is a must.

ABOUT THE ROLE:

The Clinical Administrator is an essential position that supports the service on assisting the smooth running of the day-to-day activities of our clinic and handling various administrative duties, including handling incoming and outgoing correspondence, scheduling appointments, reporting, managing processes and maintaining an organised records system.

MAIN DUTIES AND RESPONSIBILITIES:

• Organising, attending meetings and taking minutes.
• Producing regular and ad Hoc reports on clinical operations.
• Updating databases and spreadsheets as required.
• Managing shared inboxes and responding to queries from clients.
• Supporting the psychiatry and physical health team with client letters, clinical reports and transcriptions.
• Managing appointments and room bookings.
• Providing support on clinical team inductions, including scheduling diaries and meetings.
• Attending the Register Meeting and ensuring actions are followed up with the clinical team.
• Supporting on booking Modular, Statutory and Mandatory training into the timetable. Updating the attendance register accordingly.
• Supporting on carrying out and completing audits.
• Pulling reports and analysing data to be reported in to Clinical Governance, included but not limited to incidents, complaints, concerns, safeguarding and audits.
• Supporting with complaints and concerns, including drafting letter and supporting with investigations.