About St. Jude
There’s a reason St. Jude Children’s Research Hospital consistently earns a Glassdoor Employee Choice Award and is named to its “Best Place to Work” list. At our world-class pediatric research hospital, every one of our professionals shares our commitment to make a difference in the lives of the children we serve. There is a unique bond when you are part of a team that gives their all to advance the treatments and cures of pediatric catastrophic diseases. The result is a collaborative, positive environment where everyone, regardless of their role, receives the resources, support, and encouragement to advance and grow their careers.
Position Overview
The Information Services Department’s Clinical Applications Training & Support Team is actively seeking someone who has hospital and/or professional billing experience and a passion for end-user training. If you are that person, St. Jude has a Clinical Applications Principal Trainer (PT) position available for you. The selected individual will be part of an energetic and experienced team dedicated to the successful training and support of St. Jude’s Electronic Health Record (EHR). This person will be responsible for creating and maintaining clinical applications, such as Epic, training materials and environments. Clinical Applications Principal Trainers must collaborate with their application analysts and other PTs and easily adapt to change to be effective in this role.
This position may be eligible for the possibility of remote work.

MINIMUM EDUCATION AND/OR TRAINING:

• Bachelor’s degree in computer science, engineering, business or related field required.
• Master’s degree preferred.

PRINCIPAL TRAINER II MINIMUM EXPERIENCE:

• Minimum requirement: Two (2) years of experience in a client-facing IT role.
• Experience in healthcare IT, clinical operations and/or patient care and/or related is highly preferred.
• EHR, principal trainer, Epic Application Resolute Hospital or Professional Billing, or other related training experience is desired, but not required.
• Experience working with structured Software Development Lifecycle (SDLC) methodologies
• Experience leading discussions, identifying and documenting business IT problem statements, business process design and report requirements.

PRINCIPAL TRAINER I MINIMUM EXPERIENCE:

• Experience in healthcare IT, clinical operations and/or patient care and/or related is highly preferred.
• EHR, principal trainer, Epic Application Resolute Hospital or Professional Billing, or other related training experience is desired, but not required.
• Some experience and/or understanding of structured Software Development Lifecycle (SDLC) methodologies.
• Some experience and/or understanding of identifying and documenting business IT problem statements, application support, business process design and/or technical documentation preferred.

• Actively participate and lead in meetings with business teams to elicit and understand business requirements.
• Conduct analyses to report emerging business/system/process needs; escalate complex problems when required.
• Track and drive resolution of needs and requests of business teams within area, in coordination with other IT teams.
• Lead activities related to education of business teams around strategy, services, and capabilities, as well as change management, project management, and communication.
• Support development of presentation materials, documents, etc. for departmental stakeholders.
• Provide inputs for optimization of standardized/pre-described business requirement gathering in assigned area.
• Maintain relationships with key stakeholders and vendors, serving as the frontline point of contact for customers.
• Act as a mentor to others within team regarding own process; and train others in correct execution of the process.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.