SIHB CORE COMPETENCIES

As part of the SIHB team, all employees are expected to embody the following competencies:

• Commitment to Indigenous and Organizational Values: Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
• Accountability: All employees of SIHB effectively manage their work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care while respecting our teammates and relatives.
• Collaboration: SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose. We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
• Communication: We practice effective and clear communication with staff, relatives, teams, and the community. We demonstrate empathy among each other and with those we serve and transparency in our decision-making.
• Customer Service Orientation: All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.

POSITION SUMMARY

The Clinical Application Support Analyst is responsible for ensuring the effective functionality, availability, and user adoption of Epic (OCHIN) and other clinical applications. This position provides technical support, training, and troubleshooting to clinical staff, ensuring systems operate efficiently and align with clinical workflows.
This role requires strong problem-solving skills, attention to detail, and excellent customer service abilities to address day-to-day user issues, support system updates, and assist with process improvements.

EXPERIENCE & KNOWLEDGE:

• 1+ years of experience with ambulatory workflows in healthcare IT, with expertise in clinical
• Understanding of ambulatory workflows and clinical practice operations.
• Familiarity with the healthcare needs of American Indians/Alaska Natives and a commitment to equitable healthcare delivery is preferred.

SKILLS:

• Excellent communication and teaching skills.
• Ability to troubleshoot and resolve technical issues efficiently.
• Proficiency in Microsoft Office Suite and clinical applications support tools.
• Ability to translate technical information into easily understandable terms for non-technical stakeholders.

EDUCATION:

Bachelor’s degree or relevant certificate in Health Informatics, Computer Information Systems, Business Administration, or a closely related field. Equivalent experience may substitute for formal education

ORGANIZATIONAL RESPONSIBILITIES:

• Hold Indigenous values and practices with respect and integrity
• Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solution-oriented
• Actively participate in organizational activities with the understanding that success is achieved through teamwork.
• Recognize that communication is central to the organization’s success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others’ best intentions in mind.
• At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.

ADDITIONAL DUTIES:

• Actively participate in internal quality-improvement teams and work with members proactively to drive quality-improvement initiatives in accordance with the mission and strategic goals of the organization, federal/state/local laws and regulations, and accreditation standards.
• Perform other job-related duties as assigned by the CA Manager.
  Qualifications & Skills