About the job

Patient Experience Coordinator

Mind's Eye Neuro-Visual Optometry | Etobicoke, ON

The first experience matters.

At Mind's Eye Neuro-Visual Optometry, we believe healing begins long before a patient sits in the examination chair.

It begins with the first phone call.

The first smile.

The first conversation.

The first moment someone feels truly seen, heard and understood.

We're looking for someone who naturally creates those moments.

If you genuinely love helping people, thrive in a busy healthcare environment, and enjoy keeping things organized while creating exceptional experiences, we'd love to meet you.

About Us

Mind's Eye Neuro-Visual Optometry is more than an optometry clinic.

We help children struggling in school, adults recovering from concussions and brain injuries, athletes striving for peak performance, and families searching for answers they've often been seeking for years.

We believe vision changes lives.

Our mission is to transform lives through compassionate, innovative neuro-visual care while creating an experience that patients remember long after they leave our clinic.

About the Role

As our Patient Experience Coordinator, you are the welcoming face and reassuring voice of Mind's Eye.

You help patients feel comfortable, informed, and supported throughout every step of their journey.

Working alongside our Office Manager and doctors, you'll ensure the clinic runs smoothly while delivering an exceptional experience for every patient and family who walks through our doors.

Responsibilities

• Welcome patients with warmth and professionalism
• Answer phones and respond to patient inquiries
• Schedule appointments and manage provider calendars
• Coordinate patient recalls and follow-up appointments
• Confirm appointments and maintain an efficient schedule
• Process patient registrations and update electronic records
• Assist with insurance and third-party billing when applicable
• Collect payments and maintain accurate financial records
• Prepare charts and documentation before appointments
• Coordinate referrals and communicate with other healthcare providers
• Maintain a clean, welcoming front reception area
• Support the clinical team with administrative tasks
• Help ensure every patient receives an exceptional experience

Qualifications

Required:

• Previous experience working in an optometry clinic or other healthcare office
• Excellent customer service skills
• Strong organizational abilities and attention to detail
• Professional communication skills
• Comfortable working with multiple priorities
• Experience using electronic medical records (EMR)
• Strong computer skills
• Positive attitude with a genuine desire to help others

Assets:

• Knowledge of optometric terminology
• Experience with insurance claims and billing
• Familiarity with visual field testing, OCT or diagnostic imaging workflows
• Experience with scheduling software
• Bilingual (an asset)

Who You Are

You naturally smile when greeting people.

You remain calm when things become busy.

You notice when someone feels anxious.

You communicate with kindness and professionalism.

You enjoy creating order.

You appreciate details.

You believe every interaction matters

You're dependable, compassionate, and genuinely enjoy helping others.

You take pride in making someone's day just a little bit better.

What We Offer

• Competitive compensation
• Health Spending Account
• Professional Development Allowance
• Ongoing training and mentorship
• Supportive and collaborative team culture
• Opportunities for growth within our organization
• Meaningful work that impacts lives every day

Why Mind's Eye?

Many people come to us after years of searching for answers.

Your voice may be the first one they hear.

Your kindness may be the first hope they've experienced in a long time.

If you believe healthcare should be personal, compassionate and transformational, we'd love to hear your story.

Please submit your resume along with a brief cover letter answering this question:

Tell us about a time you made someone feel truly cared for. What happened, and why has that experience stayed with you?

We thank all applicants for their interest. Only those selected for an interview will be contacted.