CLINICAL CARE COORDINATOR / HEAD NURSE at Palms Medical Group

Fleming Island, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Care, Leadership, Communication, Inventory Management, Clinical Supervision, Documentation, Triage, Counseling, Quality Assurance, Training, Time Management, Teamwork, Problem Solving, Technical Knowledge, Health Record Management, Safety Compliance

Industry

Medical Practices

Description

Description Shape Your Future. Serve Your Community. Build Your Career with Palms! What Life Working at Palms Looks Like: Mission and Meaningful Work: PMG is a not for profit, Federally Qualified Health Center (FQHC). That means it’s focused on serving underserved populations, offering affordable primary care and preventative services. For many people, that makes the work feel meaningful. Stability & Growth: PMG has been around for a long time (since 1971) and we are still expanding! Comprehensive Services & Variety: We offer a wide array of services – family medicine, pediatrics, dental, behavioral health, prenatal care, etc. – So working here gives exposure to different patient populations, conditions and settings. Patient-Centered, Community Focus: PMG emphasizes accessible care (same day scheduling, weekend appointments, bilingual staff) and works in communities throughout North Florida. It is also a Patient Centered Medical Home (PCMH), meaning there’s an emphasis on continuity of care, relationships with patients, etc. Culture & Community: Many reviews say that PMG has a “friendly, compassionate, professional” environment. There is pride among the staff in giving back to the community. Perks: Competitive Wages Comprehensive Health Coverage: Medical, Dental and Vision Insurance Professional Development Opportunities Employee Assistance Programs Company Paid Life Insurance 401k with 5% Match 11 Paid Holidays 20 Days PTO Recognition and Rewards Community Impact Position Summary The Clinical Care Coordinators are expected to appropriately balance patient care with supervisory responsibilities. The Clinical Care Coordinator also functions as a multi-skilled health professional who works in cooperation with other health care professionals to provide quality health care to the patient. Description of Primary Responsibilities Responsible for patient care Provide necessary medical services to patients of Palms Medical Group (PMG) within his/her scope of practice in accordance with stated policies, procedures and protocols of PMG. Maintain the Electronic Health Record (EHR) with up to date documentation of services provided. Provide counseling within scope of practice, reinforce education provided to patients by the provider or Clinical Nurse Educator and administer patient educational materials as directed by PMG providers. Triage nurse visits and return phone calls to patients and vendors while maintaining communication within scope of practice. Responsible for inventory management Maintain knowledge of inventory procedures and submit any order requests to the VP of Business Continuity. Restock examination rooms, lab and clinical supplies as needed. Maintain orderly and professional work areas. Responsible for after hour nurse duties Communicate with patients in a professional and courteous manner. Document and update the patients EHR as soon as possible (no later than the next business day) following the telephone communication. Task and inform the appropriate provider of the communication. Will be expected to provide and use personal cell phone during on-call duties. Inform nursing supervisor when starting and completing scheduled on-call duties. Responsible for administrative duties Direct, supervise, train and evaluate employees. Utilize the Leadership evaluation manager (L.E.M.) to promote goals for each quarter. This includes creating and following up on action plans each quarter and monthly rounding’s with each employee. Attend LEM leadership meetings as required Oversee daily clinical activities. Review, edit and submit employee time cards to Human Resources. Grant employee leave in accordance with PMG policy and staffing considerations. Participate in QA/QI and other meetings and/or activities as directed by the Regional Manager or VP of Practice Management. Assist the VP of Practice Management and/or Regional Manager with data collection as necessary. Complete nurse audits through I2I and document via one drive monthly; administer and collect surveys and follow up with red charts as directed by the VP of Clinical Care Coordinators. Establishes staff schedules, allocation of staff, and assures effective patient care. Works with Administration to ensure coverage for Trenton Saturday Clinic and after hours on call. Sets departmental goals and monitors staff progress toward goals. Conduct monthly nursing meetings. Understand and administer HR policies and procedures to ensure staff compliance. Assure staff meets deadlines on projects assigned i.e. annual training, licensure, Relias, and health requirements. Oversee completion of monthly safety inspection, drills, and all logbooks. Complete a bi-weekly report every 2 weeks and send to Region Manager and VP of Practice Management Perform any other duty assigned by the Regional Manager or VP of Practice Management or CEO to improve the efficiency of PMG. Requirements Description of Primary Attributes General Development: Must be organized, self-motivated and detailed oriented. Exhibits strong leadership skills. Demonstrate balance between Clinical Care Coordinator duties and patient care responsibilities. Job duties require the ability to work independently and as part of a team. May be expected to travel to and provide coverage for other PMG clinics during nursing staff absences. Serves as a mentor for nursing staff. Professional & Technical Knowledge: 1. Employee will meet Continuing Education Requirement for his/her certifications and licensures as per Florida State Statutes and/or board of authority. 2. Employee will exhibit competency when utilizing the following equipment: ECG PFT In-house hematocrit and centrifuge In-house hemoglobin Lab centrifuge AED Autoclave Vital Sign Machine Nebulizer and accessories Blood Glucometer INR In-house hemoglobin A1c Other equipment as listed on job competencies. 3. Employee will comply with job competencies and skill check-offs as part of annual evaluation. 4. Employee will be expected to navigate and operate Microsoft Office suite products, including Word, Excel and PowerPoint. Licenses & Certifications: High School Diploma or Equivalent Graduate of an accredited LPN or RN program Current LPN or RN or license in the State of Florida Minimum of one (1) year LPN or RN experience in Primary Care setting preferred. Current BLS (basic life support) Certification Communications Skills: Effectively communicates complex and/or technical information to co-workers, patients and/or vendors Physical/Mental/Emotional Demands: Standing for long periods of time Sitting for long periods of time Viewing a computer monitor for long periods of time Bending Stretching / Reaching Walking short distances Lifting up to 50 pounds Operating office equipment (computer, fax machines, telephones and copy machines) Reading forms / Instructions / Patients Charts Communicating well to people of various ages, educational levels, cultural backgrounds in person or by telephone Exposure to potentially violent / irate patients Health / Safety Consideration of Position Exposure to chemical infectious / contagious illness Exposure to chemical and inhalation of antibiotics during reconstitution Exposure to X-Ray radiation Exposure to a variety of scents and odors Must utilize universal precaution in clinical or exposure situations as prescribed by federal state, and local guidelines and /or laws

Responsibilities

The Clinical Care Coordinator is responsible for balancing patient care with supervisory duties, ensuring quality healthcare delivery while managing clinical activities. They also oversee staff training, documentation, and compliance with health and safety standards.