Description
Come join a group of smart, passionate individuals who recognize business as usual is over and are together innovating a new system of care. We are looking for a Care Guide (Clinical Engagement Specialist) to join our Commercialization Operations Team, focused on engaging patients and their caregivers through an episode of care. In this role, you will engage patients and caregivers as active collaborators in their care plan, anticipate future needs, identify and address barriers to medical care, and reinforce expectations for surgery and recovery. You will work with an interdisciplinary care team navigating patients through each treatment phase, ensuring optimal continuity of care, smooth transitions and timely delivery of care. You will also work with the Product team to provide feedback on the patient experience in order to drive continuous improvement of healthcare solutions that deliver a great value and a best-in-class experience for our customers.
Responsibilities

CLINICAL PATIENT SUPPORT

• Conduct psychosocial assessments with patients and family caregivers identify barriers to seeking medical/behavioral health care and work with the team and patient/family caregivers to develop a care plan to overcome these barriers and improve health outcomes
• Provide intensive post-discharge follow up with patients and family caregivers to provide support and ensure adherence to care plan with the goal of avoiding preventable avoidable ED visits and re-admissions
• Maintain a close working relationship with the interdisciplinary team to provide appropriate levels of support assisting patients to reach their goals and improving their health
• Manages completion of diagnostic testing, ensures timely patient follow-up
• Assesses patient clinical status and triages patients to appropriate physicians or care providers
• Troubleshoots patient care issues and communicates with appropriate staff regarding unresolved care issues
• Responsible for navigating the patient through the continuum of care

Please refer the Job description for details