Clinical Care Navigator - After Hours (Sunday-Thursday, 12am-8am EST), Temp at Spring Health Inc

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Full Time

Start Date

Immediate

Expiry Date

15 May, 26

Salary

42.31

Posted On

14 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Support, Psycho Education, Active Listening, Motivational Interviewing, Solution-Focused Approaches, Crisis Assessment, Safety Planning, Care Coordination, Documentation, Critical Thinking, LCSW, LMFT, LPC, Licensed Psychologist, Tech-Savvy

Industry

Mental Health Care

Description

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We're currently looking for independently licensed mental health professional to temporarily join the Care Navigation team (LCSW,LMFT, LPC, LICSW required). This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts. The ability to work independently and exercise strong critical thinking is also essential when leadership is not present. The schedule for this temporary role is Sunday-Thursday, 12am-8am EST. What you’ll be doing: Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources while answering calls on a clinical phone queue. Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns. Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care. Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources). Use effective written skills to complete professional documentation and to interact with members and providers through email. Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care. Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team. Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience. Participate in staff meetings, case consultations, and trainings. Assist with onboarding and mentoring new team members. Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards. What we expect from you: LCSW, LMFT, LPC, or licensed psychologist. Minimum of 2+ years of direct clinical care experience. Crisis assessment and safety planning experience required Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions. Excellent listening, written and verbal communication skills. Acknowledge and embrace diversity and inclusion. Motivated to go above and beyond for members to provide a high-touch experience. Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks. Able to multi-task and context switch! The target base range for this position is $33.33 - $42.31, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay. Hypergrowth meets impact What to expect working here: You will be held accountable to an exceptionally high bar and impact This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you You will create processes & products that have never existed before You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows And… You get to be surrounded by some of the brightest minds in the field You get to learn and grow at an extremely accelerated pace You will experience transparency, integrity, & humility from leadership You will be empowered to constantly challenge the status quo You get the space to experiment & innovate You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly You will become more resourceful and resilient You get to be part of a winning team that opens doors in the future Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values Our privacy policy: https://springhealth.com/privacy-policy/ Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.

Responsibilities

The Clinical Care Navigator will provide in-the-moment clinical support, psychoeducation, and resource connection via a clinical phone queue, utilizing active listening and motivational interviewing techniques. Key duties include assessing risks, providing crisis support, safety planning, and coordinating connections to appropriate internal or external care services.