Clinical Care & Practice Operations Manager at HammondCare

Wollongong City Council, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

24 Jun, 26

Salary

0.0

Posted On

26 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Registered Nurse, AHPRA Registration, Operational Management, Managerial Experience, Clinical Team Leadership, Performance Management, Data Literacy, BI Tools, Power BI, Leadership, Coaching, Aged Care Funding, Compliance, Stakeholder Engagement, Risk Management, Workforce Planning

Industry

Hospitals and Health Care

Description

About the role The Clinical Care & Practice Operations Manager will manage the multidisciplinary clinical team for HammondCare Home Care across Illawarra, Southern NSW, ACT and Melbourne. This is a Permanent Full-time position based on any our HammondCare locations across the region as well as the ability to work from home. Benefits - What’s in it for you? Market leading remuneration Salary packaging: $15,900 annually for living expenses, plus up to $2,650 each year for entertainment Flexible hybrid work arrangements with a strong focus on work–life balance Additional training & career development opportunities Leave benefits – including access to purchased additional annual leave Reward and Recognition Program Fitness Passports: access to gyms, classes and pools for you and your family Free confidential counselling and wellbeing resources via our Employee Assistance Program Exclusive discounts at MyCar for servicing, repairs and tyre care Exclusive commercial discounts at JB Hi-Fi and The Good Guys Key Focus Areas Lead and strengthen interdisciplinary clinical practice to ensure safe, high-quality, evidence-based care that aligns with client goals, funding requirements and HammondCare standards. Use data, systems and coaching to monitor and improve performance, enhance reliability, reduce variation and achieve service-level KPIs across all funding streams. Drive service design, innovation and efficiency—partnering with key stakeholders to build sustainable care models, optimise workforce skill mix and support scalable growth. Build and develop a capable, engaged and high-performing workforce through coaching, clear expectations, effective workforce planning and fostering a positive, collaborative and psychologically safe culture. Provide leadership in risk management and compliance, ensuring strong governance of clinical risks and incidents, adherence to regulatory requirements, and robust systems that support safe, reliable and continuously improving care. What do you need to apply? Registered Nurse with a current AHPRA registration Significant operational and managerial experience leading clinical or interdisciplinary teams in complex care environments. Strong performance management capability, including running service rhythms (dashboards, huddles, reviews) and achieving service-level KPIs. High-level data literacy, with the ability to interpret incidents, audits, outcomes and workforce metrics, and translate insights into operational action; confident using BI tools (e.g. Power BI). Advanced leadership and coaching skills, including setting clear expectations, building capability and managing underperformance effectively. In-depth understanding of aged care funding and policy, including multi-funding environments (e.g., Support at Home, CHSP) and relevant manuals, standards and compliance requirements. Demonstrated ability to operate in fast-paced, high-detail environments, managing multiple priorities while ensuring accuracy, reliability and regulatory compliance. Strong communication and stakeholder engagement skills, with the ability to work across multiple sites and collaborate effectively with staff, clients, families and external partners. Willingness to travel between sites and hold a current Australian licence and access to their own car If you are ready to make a difference with HammondCare, Apply Now! All short-listed applicants for these positions will be asked to consent to a criminal record check, reference check as part of the pre-employment checking process. Make a difference every day to the lives of older Australians in need by joining the team at HammondCare. We provide expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation, led by our not-for-profit, Christian foundations and backed by research and clinical expertise. We’ve been caring for people for over 90 years, recruiting and developing passionate team members who can support older people through some of life’s most difficult circumstances. Whether it’s in our innovative residences, our hospitals, or at home, from the most complex situations to just offering a little help, we bring the same skill, experience and compassion to all we do. It's not just care, it's HammondCare. We recognise and celebrate individuals who go above and beyond in their work. Our Mission in Action Awards honour outstanding contributions, while our Service Awards acknowledge the dedication of employees who have been with us for many years. Frontline team members benefit from training in our industry-leading care model, as well as specialised courses in dementia and palliative care. We also offer generous scholarships for higher education, along with programs designed to develop leadership and management skills. Plus, enjoy a $1,000 bonus for successful employee referrals. As a registered charity, we offer salary packaging that allows you to have up to $15,900 of your income tax free, along with the ability to spend up to $2,650 on accommodation, meals, and entertainment, all tax free. Pay less tax on your income and increase your take-home pay with these fantastic benefits! Enhance your wellbeing with Fitness Passport, offering discounted access for you and your family to local gyms, pools, and fitness centres. When you need additional support, our Employee Assistance Program provides free, confidential counselling sessions, ensuring you have the resources to thrive.

Responsibilities

The manager will lead and strengthen interdisciplinary clinical practice to ensure safe, high-quality, evidence-based care aligned with client goals and standards. They will also drive service design, innovation, and efficiency by partnering with stakeholders to build sustainable care models and optimize workforce skill mix.