CLINICAL CARE SPECIALIST at Arizona Department of Administration

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Aug, 26

Salary

52000.0

Posted On

11 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Healthcare Request Management, Clinical Support, Health Record Maintenance, HIPAA Compliance, Medical Terminology, Electronic Health Records, Triage Prioritization, Logistical Coordination, Vital Signs Collection, Bilingual Communication, De-escalation, Cultural Sensitivity, Situational Awareness, Multi-tasking, Ethical Integrity, Administrative Organization

Industry

Government Administration

Description

DEPT OF JUVENILE CORRECTIONS OUR VISION IS TO MAKE ARIZONA’S COMMUNITY SAFER BY DELIVERING EFFECTIVE REHABILITATIVE SERVICES TO THE YOUNG PEOPLE ENTRUSTED TO OUR CARE. THE MISSION OF THE ARIZONA DEPARTMENT OF JUVENILE CORRECTIONS IS TO PROVIDE THE YOUNG PEOPLE IN OUR CARE WITH EVIDENCE-BASED REHABILITATIVE SERVICES THAT ENHANCE THEIR WELL-BEING AND EQUIP THEM WITH THE SKILLS AND RESOURCES THEY NEED TO THRIVE AS SUCCESSFUL MEMBERS OF SOCIETY. CLINICAL CARE SPECIALIST Job Location: ADDRESS: ADOBE MOUNTAIN SCHOOL/HEALTH BUREAU 2800 W. PINNACLE PEAK ROAD PHOENIX, ARIZONA 85027 Posting Details: SALARY: $45,500 - 52,000 GRADE: 19 CLOSING DATE: 05/18/2026 Job Summary: The Arizona Department of Juvenile Corrections (ADJC) is seeking a Clinical Care Specialist to play a vital role in supporting the daily operations of the healthcare unit within a youth correctional facility. This position serves as a key link between healthcare providers, nursing staff, and youth residents to ensure that all medical and mental health needs are met efficiently and confidentially. Job Duties: Healthcare Request Management: Collect and review daily healthcare requests submitted by youth residents. Route and schedule requests appropriately to nursing or medical staff for evaluation and follow-up. Scheduling and Coordination: Schedule on-site and off-site medical, dental, and mental health appointments. Coordinate transportation and security arrangements as needed, ensuring timely access to care and compliance with facility procedures. Clinical Support: Obtain and document youth vital signs (temperature, pulse, respirations, blood pressure, oxygen saturation, and weight) to assist nursing and provider evaluations. Prepare exam rooms and support medical staff during patient visits when required. Health Record Maintenance: Maintain accurate and up-to-date youth health records in both electronic and paper formats. Ensure all documentation is complete, confidential, and compliant with HIPAA and facility policies. Administrative Duties: Track appointment outcomes, follow-up visits, and treatment compliance. Organize and file medical information to support continuity of care, including scanning of records in the electronic health record. Communication and Collaboration: Serve as a communication liaison between healthcare staff, correctional officers, parents/guardians, and youth. Maintain professionalism, confidentiality, and cultural sensitivity in all interactions. Compliance and Safety: Adhere to infection control standards, facility policies, and ethical guidelines. Participate in mandatory safety and security training relevant to a correctional healthcare environment. Other responsibilities as assigned, including but not limited to ordering and stocking supplies and ensuring that quality metrics are adhered to and managing procurement functions. Knowledge, Skills & Abilities (KSAs): Clinical Fundamentals: Understanding of basic anatomy and physiology to accurately record vitals like blood pressure, pulse, and O2 saturation. HIPAA 7 Privacy Laws: Deep knowledge of medical confidentiality, specifically how to apply to minors and the additional layers of privacy required in a correctional setting. Medical Terminology: Familiarity with diagnostic codes, medications, and clinical jargon to accurately route health requests to the right provider. Correctional Protocols: Understanding the chain of command within a secure facility and the specific safety regulations (e.g., tool counts contraband prevention). Electronic Health Records (EHR): Proficiency in navigating digital charting systems to ensure continuity of care. Triage Prioritization: The ability to review multiple healthcare requests and route to the appropriate discipline. Logistical Coordination: Skill in “complex scheduling: coordinating with security for an escort and transportation for off-site visits. Technical Clinical Skills: Accuracy in using manual and digital sphygmomanometers, thermometers, and pulse oximeters. Bilingual Communication: If applicable, the ability to interpret medical needs for ESL (English as a Second Language) youth to ensure no symptom is “lost in translation.” Administrative Organization: High-level scanning, filing, and tracking of "pending" outside records to ensure the doctor has all the facts during an exam. De-escalation & Composure: The ability to remain calm and professional if a youth becomes frustrated or if an emergency medical “code” is called in the unit. Cultural Sensitivity & Empathy: Ability to provide compassionate care to a vulnerable, high-trauma population while maintaining professional boundaries. Situational Awareness: A “safety-first” mindset; the ability to stay aware of your surroundings and potential security risks while focused on clinical tasks. Multi-tasking Under Pressure: The capacity to handle a ringing phone, a correctional officer asking for a clearance form, and a nurse needing vitals-all at the same time. Ethical Integrity: The strength to handle sensitive information and follow strict ethical guidelines, even when pressured by non-medical staff for information. Selective Preference(s): Medical Assistant (MA) or Certified Nursing Assistant (CNA) credentials preferred Pre-Employment Requirements: Employment is contingent on the selected applicant passing a comprehensive background investigation, drug screening and pre- employment physical examination.. Current State of Arizona employees: In order to be considered for this position, it requires acceptable performance history as demonstrated by not have been issued a letter of suspension or have been involuntarily demoted within one year preceding this job posting close date, and have an overall rating of “meets expectations” or higher on the most recent employee performance evaluation. This position requires driving or the use of a vehicle as an essential function on the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license records checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.010). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: -Affordable medical, dental, vision, life insurance, and short-term disability plans -Top-ranked retirement and long-term disability plans -10 paid holidays per year -Vacation time accrued at 4.00 hours bi-weekly for the first 3 years -Sick time accrued at 3:42 hours bi-weekly -Deferred Compensation Program -Wellness Plans Learn more about the Paid Parental Leave program here [https://hr.az.gov/about/resources/family-leave-expansion]. For a complete list of benefits provided by The State of Arizona, please visit our benefits page [https://benefitoptions.az.gov/jobseekers] Retirement: This position participates in the Corrections Officer Retirement Plan (CORP). CORP Tier 3 is a Defined Contribution, 401 (a) retirement plan Employer matches contributions Contributions are made on a pre-taxed basis Employees can choose investments that suit their goals and risk tolerance Employees are fully vested after 3 years of service Attention current State of Arizona employees: Please contact our Human Resources Office at employment@azdjc.gov if you are in a different retirement plan than the one indicated above. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request reasonable accommodation such as a sign language interpreter or an alternative format by calling (602)542-9261. Requests should be made as early as possible to allow sufficient time to arrange the accommodation.

Responsibilities

The Clinical Care Specialist manages healthcare requests and schedules medical appointments for youth in a correctional facility. They provide clinical support by recording vital signs and maintaining confidential health records in compliance with HIPAA.