Clinical Case Manager (Mental Health)
Job Description:

• A Registered Mental Health Nurse (RMN) qualification is essential
• 5 years + experience in CAMHS and/or working with young people is essential
• Experience working with neurodivergent individuals is desirable
• Risk management experience and good knowledge of safeguarding
• Can work effectively as part of a team and also independently
• Calm and professional handling of complex and challenging conversations
• Resilient in high-pressure environments with emotional or vulnerable customers
• A confident, mature, and compassionate telephone manner with effective conversation and listening skills
• Analytical problem-solving to determine appropriate customer pathways and benefit eligibility
• PC literate with a familiarity of CRM systems