JOB OVERVIEW

The Clinical Client Care Manager is a full-time role at Care Indeed, dedicated to delivering exceptional care for elderly clients. In this pivotal position, you will conduct comprehensive in-home assessments within two days of the initial evaluation, promptly engaging with both formal and informal client relationships to accurately determine their needs. Based on these assessments, you will develop detailed, goal-oriented care plans that outline client challenges and recommend targeted services and solutions, ensuring that these plans are discussed with families and employees and updated regularly to reflect evolving requirements. You will oversee all aspects of case management for up to 26 clients, manage medication administration and refills, and serve as a vital liaison among clients, their families, employees, and medical service providers to coordinate effective care delivery. Additionally, you will navigate family dynamics and maintain consistent communication to provide ongoing support, including after-hours assistance as needed. The role also involves building strong relationships with referral sources, conducting facility onboarding training, and leveraging extensive knowledge of community resources to collaborate with professionals and advocate for clients’ needs, all while continuously enhancing the overall quality of care.

QUALIFICATIONS & SKILLS

• LVN or RN
• Bachelor’s degree in social work, psychology, counseling, rehabilitation, gerontology, nursing or sociology required.
• Minimum of 2 years of nursing experience, preferably in-home care, with a focus on assessments, reassessments, and medication management.
• Experience in quality assurance, performance evaluation, or supervisory roles within Residential Care Facilities for the Elderly (RCFE) is preferred.
• Strong interpersonal and communication skills to establish rapport with clients and their families, as well as to collaborate effectively with the Operations team.
• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet deadlines.
• Reliable transportation and willingness to travel within the assigned territory.
• Commitment to providing exceptional client care and support, as well as a strong

Interest in professional growth and development.

• Proficient with Microsoft applications: Outlook, Word, Excel, and PowerPoint
• Capable of managing stress and thriving in fast-paced, dynamic environments while supporting continuous improvement initiatives.

OTHER REQUIREMENTS

• Valid Auto Insurance
• Covid Vaccine

• Track client interactions, facility performance, and overall field activities, collaborating with management to update procedures and training materials as needed.
• Respond promptly to Clients and participate in care conferences when required.
• Assist with nursing duties, including admitting and discharging residents and preparing necessary assessments to ensure uninterrupted, high-quality care.