Appropriately dealing with each document that comes into the surgery via multiple different pathways To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way, always maintaining confidentiality. Scanning documents Clinical coding Filing documents Scheduling & cancelling appointments using the Emis system Reception desk duties maintaining a friendly, professional and courteous manner Ability to clear large workload accurately and under pressure Answering the telephone in a professional and friendly manner. Ensuring a positive outcome. Accurate message taking and conveying to appropriate person via Emis & Docman10 Filing and accurate record keeping with attention to detail Following practice policies and office procedures; copy notes, printing GPR, ECG watch, OMRON (Blood Pressure monitors), annual recalls/reviews, healthchecks, flu recalls, child immunisation appointments Completing work as per start and end of day checklists Referral management and liaising with providers Liaising with other agencies where appropriate such as; local pharmacies, district nurses, midwives, health visitors, care homes, ambulance control, hospitals etc Typing Notes summarising & read coding Carrying out duties requested by the GP partners, Senior Leadership Team and practice team as appropriate to the role Escalating problems to the appropriate member of staff where necessary Any additional duties as required to ensure the smooth running of the practic

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