Key Responsibilities

• Deliver exceptional patient care - Be the welcoming face of the clinic, providing professional, friendly and efficient service to patients and referrers.
• Coordinate appointments & referrals - Manage patient bookings, referrals and correspondence, ensuring every patient journey is organised and seamless.
• Support surgical coordination - Prepare surgical quotations, coordinate bookings and work closely with specialists, nurses and external providers.
• Own medical administration - Maintain accurate, confidential patient records and ensure clinical documentation and correspondence are managed to a high standard.
• Manage billing & accounts - Process Medicare and private health claims, payments, invoicing and receipts, while confidently following up outstanding accounts.
• Keep the clinic running smoothly - Support day-to-day clinic operations, including opening and closing procedures, supplies and maintaining a professional environment.
• Be a trusted team player - Work independently while collaborating closely with doctors, nurses, colleagues and patients to deliver a consistently high standard of service.
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About You

• You have previous experience in medical administration, ideally within a specialist medical practice.
• Prior experience working within a Medical Specialist clinic would be highly advantageous, along with experience using FYDO Docs.
• You’re warm, professional and confident when dealing with patients, doctors and referrers.
• You’re highly organised and can juggle competing priorities without losing attention to detail.
• You communicate clearly and confidently, both face-to-face and over the phone.
• You have strong computer skills and are confident learning and using practice management systems.
• Most importantly, you’re someone who genuinely cares about patient experience, teamwork and doing things the right way.
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