Clinical Customer Service Rep at Leon Medical Centers

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Medical Terminology, Interpersonal Skills, Communication Skills, Bilingual, Triage Protocols, Appointment Scheduling, Patient Support, Healthcare Regulations, Emergency Services Coordination, Documentation, Empathy, Clinical Services, Problem Solving, Team Collaboration, Patient Care

Industry

Hospitals and Health Care

Description

Clinical Customer Service Representative Location: Doral, FL (8600 NW 41st Street, Doral, FL 33166) Schedule: Full-time About Us Leon Medical Centers has been Miami’s leading healthcare provider for Medicare patients since 1996. With eight state-of-the-art centers across Miami-Dade, we offer comprehensive services including primary care, specialty care, on-site pharmacies, labs, dental, eye care, imaging, and urgent care. Our team of over 2,300 healthcare professionals serves nearly 40,000 Medicare recipients, redefining patient-centered care with bilingual staff, complimentary transportation, and advanced facilities. Position Summary: The Clinical Customer Service Representative plays a vital role in delivering outstanding patient support by efficiently managing inquiries and service requests. As the first point of contact, this position handles general questions related to appointments, scheduling, and clinical services, while collaborating with healthcare centers and internal departments to ensure timely and effective resolution of patient concerns. Responsibilities: * Assess patient needs and medical situations over the phone with accuracy and empathy. * Follow established triage protocols and physician instructions to determine appropriate next steps. * Coordinate emergency services (e.g., MDA, Fire Rescue) in accordance with phone triage procedures. * Maintain clear and consistent communication with patients and physicians to ensure continuity of care. * Schedule appointments and direct calls to appropriate clinical staff or departments. * Document patient interactions and actions taken in compliance with healthcare regulations. * Perform additional duties as assigned to support clinical operations and enhance patient experience. Shifts Available * 10:30 AM - 7:00 PM * 3:00 PM - 11:30 PM Qualifications Requirements: * Foreign medical graduate (FMG) highly preferred * Fluent in both English and Spanish * 2-3 years of experience in a customer service role, preferably in a healthcare setting * Advanced knowledge of medical terminology * Strong interpersonal and communication skills

Responsibilities

The Clinical Customer Service Representative is responsible for managing patient inquiries and service requests, ensuring effective communication and resolution of concerns. This role involves assessing patient needs, scheduling appointments, and coordinating with clinical staff.