Clinical Digital Specialist at GC America Inc

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Expertise, Digital Solutions Implementation, Customer Training, Technical Troubleshooting, Software Support, Hardware Solutions, Windows OS, Mac OS, Remote Desktop Applications, Help Desk Software, Problem-Solving, Communication Skills, Sales Support, Case Reviews, Salesforce Logging, Reporting

Industry

Medical Equipment Manufacturing

Description

Description Who We Are GC Orthodontics America is a global leader in dental care and oral health. With more than 100 years of history, presence in over 100 countries, and a team of over 3,500 people worldwide, we are proud to support dental professionals with innovative, high-quality products that truly make a difference for patients. Our teams across Europe, North America, and Asia work together to develop and manufacture precision components for the dental industry, always focused on quality, innovation, and improving lives. At GC, we believe in working with care and purpose. Our company philosophy, SEMUI, is all about thinking from the standpoint of others, whether that’s our customers, our teams, or the people who use our products every day. It’s this mindset that helps us drive innovation, respect each other, and create real value for the future of oral health. If you’re looking to join a successful, global company with real career opportunities, we’d love to meet you. About the Role The Clinical Digital Specialist supports the implementation and adoption of digital dental and orthodontic solutions by providing clinical expertise, training, and hands-on support to customers and internal teams. This role bridges clinical practice and digital technology to drive successful workflows, enhance the customer experience, and support commercial growth. Requirements ESSENTIAL DUTIES and RESPONSIBILITIES: Customer Support and Training Technical Troubleshooting and Implementation Sales and Business Development Support Documentation and Reporting Identifying Hardware and Software Solutions: Assess and recommend appropriate hardware and software solutions to meet customer needs Troubleshooting technical Issues: Diagnose and resolve technical problems to ensure smooth functioning of GC’s digital platforms Assisting and onboarding GC’s Digital platforms Assist customers in software access, ensuring compatibility and functionality Conduct walkthroughs/training on software capabilities with customers Aid customers with submissions of digital offerings Support customers with ongoing Clinical case reviews and support Interacting with Customers: Engage with customers to swiftly understand the root of their software issues Utilize phone, email, video call, or chat to guide clients through troubleshooting steps Communicate updates and new features to customers Follow up with clients to help integrate systems in their practices Providing Timely and Accurate Customer Feedback: Offer clear instructions and technical assistance to resolve complex problems Escalate unresolved issues to appropriate internal teams Ensure all issues are properly logged in Salesforce Prepare accurate and timely reports MINIMUM QUALIFICATIONS: A bachelor’s degree (B.A. or B.S.), technical dental degree, or equivalent work experience is required Proven work experience as a Support Specialist, preferably in the dental industry Hands-on experience with Windows/Mac OS environments. Good understanding of computer systems, mobile devices, and other tech products. Ability to diagnose and troubleshoot basic technical issues Familiarity with remote desktop applications and help desk software Excellent problem-solving and communication skills Ability to provide step-by-step clinical help, both written and verbal Additional certification in Microsoft Suite or similar technologies is a plus Dental knowledge or background is a plus Benefits and Perks: 401(k) through Fidelity and company matching 10% Dental insurance with Delta Dental PPO Health insurance BCBS Illinois PPO Employee Assistance Program Health Savings Account Company Paid Life Insurance (two times annual salary) Paid time off including an extra paid week off the week between Christmas and New Years Tuition reimbursement Vision insurance through EyeMed 10 paid holidays Why Join GC Orthodontics America At GC, you will be part of a growing, innovative company with a global footprint. We offer a collaborative, international work environment where your expertise has a direct impact. Ready to Apply? We look forward to receiving your application. Please note that due to the high volume of applications, only shortlisted candidates will be contacted. Thank you for considering GC Orthodontics America as your next career step.

Responsibilities

The Clinical Digital Specialist is responsible for supporting the adoption of digital dental and orthodontic solutions by providing clinical expertise, training, and hands-on support to customers and internal teams. Key duties involve troubleshooting technical issues, assisting with software onboarding, conducting training walkthroughs, and providing ongoing clinical case support.