Job Summary: Responsible for coordinating and providing ongoing education in support of the mission of NorthStar Care Community. Assists to systematically analyze, assess, design, develop, implement, and evaluate evidence-based, customer-focused learning and performance projects, as well as coordinates, facilitates, and provides overall project management for research projects.

QUALIFICATIONS:

• Nursing License required, Bachelor’s degree (BSN) preferred. Master’s degree and certification in area of specialty desired.
• Certified Hospice and Palliative Nurse (CHPN) certification required within two (2) years of hire.
• Advanced knowledge and clinical expertise in hospice and palliative care required.
• Knowledge of telehealth services desired.
• Minimum five (5) years of experience within health care setting with three (3) years additional clinical, education, teaching, and/or research experience preferred.
• Project management, technical writing, education, and performance technology experience required.
• Demonstrated ability to organize, prioritize and manage teaching, learning, training, and human performance technology projects required.
• Demonstrated understanding of regulatory/compliance issues and performance improvement process.
• Demonstrated willingness to add to own professional growth.
• Ability to travel as needed to NorthStar Care Community locations to assist with training, program rollout and instruction.
• Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
• Must have demonstrated ability to work cooperatively with and collaborate with others to achieve project outcomes.
• Ability to effectively use technology in support of management and clinical operations.
• Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information.
• The physical demands of the position include: vision, effective speech, and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty-five (25) pounds unassisted.
• Must have reliable transportation and willingness to travel and maintain the rigors of a busy schedule. Frequently works variable hours/days; activities and workload may require extended days.
• Must demonstrate eligibility to work in the United States.
  Location: Hospice of Michigan · HOM Institute
  Schedule: Full Time, Day

• Actively participates in simulation education, including creating education simulations, pre-briefing, acting/role play, de-briefing and analyzing summative data.
• Proactively assists in the design framework for education, orientation and training programs, technology updates/upgrades and revises current programs based on evidence-based research and practice findings.
• Proactively assists in identifying learning and performance needs of NorthStar Care Community, including newly hired, current and leadership staff.
• Ensures completion of clinical and EMR competencies for both newly hired and current staff based on discipline-specific job duties.
• Acts as teacher and clinical resource consultant to all staff in need of in-service and/or ongoing education as well as external audiences.
• Designs and develops learning tools, including training manuals and modules as well as job aids.
• Collaborates with clinical leadership to provide ongoing education to current NorthStar Care Community staff.
• Coordinates learning and performance technology projects, including planning, scheduling, monitoring, on-site coordination, documenting, tracking of activities.
• Collaborates with clinical team to support device utilization and management.
• Demonstrates emotional intelligence in decision making.
• Supports a culture of innovation.
• Maintains awareness of team shared responsibilities and project timelines and adjusts to changes in workload and schedules to support the entire education team.
• Manages multiple projects, ensuring intended outcomes are achieved within specified timelines.
• Uses various methods of evaluation as well as statistical and measurement tools.
• Applies current research and theory to the practice setting.
• Partners with academia, specialty organizations, and others to create and implement nursing roles for the future.
• Adheres to the Nursing Professional Development (NPD) standards of practice.
• Proactively participates in quality assurance processes/programs, especially as they relate to clinical education and optimal EMR functionality to achieve best patient care and documentation.
• Responsible for coordinating, developing, implementing, and overseeing the orientation for newly hired clinicians and support staff including any virtual portion of orientation.
• Maintains a positive working relationship with internal and external customers.
• With directors and managers, provides consultative services to internal and external customers regarding learning and performance technology activities units and actively participates in team functions and meetings, when appropriate and/or requested.
• Works collaboratively with NorthStar Care Community business segments and actively participates in team functions and meetings, when appropriate and/or requested.
• Participates and facilitates the development of short and long-term program goals.
• Demonstrates fiscal responsibility by considering budget implications for all learning, performance support and technology-based projects and programs.
• Adjusts to changes in workload and schedules based on changing team priorities.
• Actively participates in internal and external education, training, in-services, and other activities to promote personal and professional growth.
• Designs strategies for internal and external marketing of NorthStar Institute’s projects and programs.
• Actively participates in activities that promote NorthStar Care Community’s mission in the community.
• Adheres to organizational Code of Conduct, policies, procedures, protocols and processes and all regulatory and legal requirements.
• Adheres to the NorthStar standards to care for every person, every time, 100% of the time.