Clinical Engineering Operations Support - 1st Shift at Sodexo at Erlanger Health System

Chattanooga, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Equipment, Customer Service, Problem Solving, Critical Thinking, Communication Skills, Phone Etiquette, Multitasking, Inventory Management, Database Management, Vendor Negotiation, Purchase Order Processing, Microsoft Office, PeopleSoft, Shipping and Receiving, Time Management, Task Management

Industry

Hospitals and Health Care

Description

Job Summary: The Clinical Engineering Operations Support provides operational support for the Clinical Engineering Department. Responsibilities include operating the dispatch call center for the Clinical Engineering Department and opening work orders in database for these calls, shipping and receiving items for repair, processing purchase request and keeping up with par levels for spare parts inventory. Education: Required: High School diploma. Preferred: 3-5 years of medical or customer service experience. Experience: Required: Capable of solving highly complex requests. Capability of working independently setting own direction. Proficiency in utilizing a Windows-based PC and standard office software such as MS Office, Outlook and Internet Explorer. Ability to think critically, assess input on requests and develop possible solutions. Proven strong written and verbal communication skills. Excellent phone etiquette. Should be able to accurately enter information into a computer system. Ability to move quickly between different tasks and responsibilities. Ability to multitask and work in a fast-paced environment. Ability to effectively interact with physicians and other staff members. Ability to perform shipping and receiving functions. Preferred: Proficiency in utilizing PeopleSoft. Position Requirement(s): License/Certification/Registration Required: Valid driver's license Preferred: Department Position Summary: The Clinical Engineering Operations Support provides operational support for the Clinical Engineering Department. Responsibilities include operating the dispatch call center for the Clinical Engineering Department and opening work orders in database for these calls, shipping and receiving items for repair, processing purchase request and keeping up with par levels for spare parts inventory. Key Responsibilities: Receive and dispatch Clinical Engineering phone calls and emails regarding repair requests of medical equipment. Work Order entry and dispatch acceptance confirmation. Interface and negotiate with vendors regarding Return Material Authorization (RMA) of medical equipment, quote requests, confirmation of availability and compatibility of medical equipment components. Vendor negotiation to secure the most beneficial prices, terms and conditions of warranties and exchanges, availability of parts and services, negotiating turn-around times and payment/Purchase order processes. Vendor relations, conferencing and negotiation to ensure processes and results are continually advantageous to Erlanger and the departments objectives, and further research vendor selection of any that may offer better options to achieve the objectives of the Health System and those of the department. Process purchase request into PeopleSoft ERP Procurement module-based ordering of licenses, software, hardware, parts, repair and maintenance of medical equipment. Purchase order follow-up requirements, dispatching to vendor, coordination of shipping requirements, amendments to pricing, receipt/receiving, and coordination of invoicing discrepancies. Asset Management Database: Equipment entry, updating including deactivation and re-activation, financial specs, warranties, and Planned Maintenance schedule requirements. Database maintenance of parts module; Part entry including part number, price, vendor, par levels, and equipment application. Helps maintain spare parts inventory and necessary par levels. Keeps track of items sent out for repair and receives them in when returned. Matches charges to PO for proper processing. Proficiency in utilizing a Windows-based PC and standard office software such as MS Office, Outlook and Internet Explorer. Update daily ledger Excel spreadsheet to track expenses in department. Perform other duties as required.

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Responsibilities

The Clinical Engineering Operations Support provides operational support for the Clinical Engineering Department, including operating the dispatch call center and processing work orders. Responsibilities also include managing vendor relations and maintaining spare parts inventory.