Clinical Engineering Technician III at Albany Medical Center

City of Saratoga Springs, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Feb, 26

Salary

90551.0

Posted On

16 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Medical Device Troubleshooting, Project Management, Technical Expertise, Documentation, Team Collaboration, Problem Resolution, Medical Device Technology, Electronics Support, HIPAA Regulations, Medical Terminology, Testing and Calibration, Communication, Process Improvement, Training, Support Tools Evaluation

Industry

Hospitals and Health Care

Description

Department/Unit: AMHS - Clinical Engineering Work Shift: Day (United States of America) Salary Range: $60,367.47 - $90,551.20 The Clinical Engineering Technician provides onsite and remote support for all medical equipment and systems and in person support needs. The Clinical Engineering Technician will take ownership of issues escalated to them and work to resolution utilizing all skills, experience, training, documentation and resources at their disposal. The Clinical Engineering Technician escalates and notifies employees appropriately according to documented standard operating procedures. The Clinical Engineering Technician is responsible for an exemplary customer service experience for all Albany Med employees during their interaction with Clinical Engineering. The Clinical Engineering Technician acts as a liaison between the customers and Information Services to resolve any issue that is reported, and will fulfill any project based or new requests that are assigned to them in the documented timelines. Essential Duties and Responsibilities Respond to problems called in and repair the malfunctioning equipment in a timely manner, while resolving the root cause issue rather than the symptom of the issue Provide support with medical device troubleshooting, configuration and diagnostic tools Support enterprise future business growth and the movement and/or expansion of enterprise units Excel at providing customer service in all verbal and written interactions with users Work as part of a team to meet goals set forth by Information Services management Meet or exceeds documented and communicated statistical metrics that drive overall departmental performance Take ownership of issue and incident resolution Provide all support actions that assist in the betterment of the end user experience of the Albany Med community This position will provide guidance to the Clinical Engineering and Radiology Engineering Technician – Level I and II positions, as well as train new Clinical Engineering Technician – Levels I and II on their job responsibilities. High degree of contact internal and external to Albany Med including any user of any Albany Med medical device or system Maintain current technical expertise in the rapidly changing technology of Albany Med Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively Provide best effort support for non-standard devices Participate in on-call rotation and help troubleshoot customer issues Perform at or above the Information Services performance standards Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.) Recognize and identify potential areas where existing policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion Identify and evaluate support tools for potential implementation Act as a liaison between customers and Information Services to resolve any issue with the end user experience Maintain confidentiality by using and communicating information only as needed to perform one’s duties Complete other duties or assignments as designated by management Qualifications Associate's Degree preferably in biomedical/clinical engineering or a related engineering, math, science, or technology field of study. - required Bachelor's Degree - preferred 4-6 years - required Ability to fulfill installations, upgrades, testing, and/or support requests for medical devices and related systems - this includes knowledge of best practices. Ability to apply medical device and system documentation to a scenario to troubleshoot and resolve a reported issue, as well as determine when new issues arise and escalate them appropriately. Ability to communicate and participate in ad-hoc and non-standard requests. Ability to be successful at project management of basic to moderately complex medical device related projects Incorporates proper customer service standards into daily workflow and ensures that all interactions with Albany Med employees, both verbal and written, exceed the minimum. Ability to document issues and escalate/notify others according to documented process. Ability to adhere to documented process and documentation, but utilize knowledge, experience, and training to resolve issues that are not documented. Ability to effectively recommend, document, communicate, implement, and sustain improvements in processes, procedures, and operations that improve the function of a medical device management program. Demonstrated support experience and knowledge of electronics, medical device technology and the use of such technology in the course of patient care. Functional knowledge of medical device testing and calibration technologies. Basic knowledge of end use Information Technology. Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes is a plus. Physical Demands Standing - Occasionally Walking - Occasionally Sitting - Constantly Lifting - Rarely Carrying - Rarely Pushing - Rarely Pulling - Rarely Climbing - Rarely Balancing - Rarely Stooping - Rarely Kneeling - Rarely Crouching - Rarely Crawling - Rarely Reaching - Rarely Handling - Occasionally Grasping - Occasionally Feeling - Rarely Talking - Constantly Hearing - Constantly Repetitive Motions - Frequently Eye/Hand/Foot Coordination - Frequently Working Conditions Extreme cold - Rarely Extreme heat - Rarely Humidity - Rarely Wet - Rarely Noise - Occasionally Hazards - Rarely Temperature Change - Rarely Atmospheric Conditions - Rarely Vibration - Rarely Thank you for your interest in Albany Medical Center! Albany Medical Center is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Medical Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer. This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that: Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification. Albany Medical Center is the centerpiece of medicine, research, and medical education in New York’s Capital Region and is the area's largest private employer with more than 10,000 employees. Albany Medical Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: · Excellent health care coverage with no copay at Albany Medical Center providers · A wide array of services and programs to support emotional, physical, and mental wellbeing Anchored in the state’s historic capital city, Albany Medical Center offers a full range of inpatient and outpatient care and is home to the region’s largest hospital, only Level 1 adult and pediatric trauma centers, and only children’s hospital. The downtown campus also offers opportunities at Albany Medical College. Albany Medical Center, along with Columbia Memorial Health, Glens Falls Hospital, Saratoga Hospital, and the Visiting Nurses, form the Albany Med Health System, serving more than three million people over 25 counties.

Responsibilities

The Clinical Engineering Technician provides onsite and remote support for all medical equipment and systems, ensuring timely resolution of issues. They act as a liaison between customers and Information Services to enhance the end user experience.