EDUCATION AND EXPERIENCE:

• 2+ years of sales experience with proven track record.
• Utah Master Esthetician required.

ESSENTIAL SKILLS AND ABILITIES:

• Excellent leadership abilities.
• Strong communication skills, oral and written.
• Ability to set a consistent positive and motivating tone with team members.
• Must be customer service oriented with quality care focus.
• Effective organization skills with attention to detail.
• Ability to manage multiple projects simultaneously.
• Present a highly professional image.

• Sales:
• Oversee the injectable business for a set clinic location.
• Responsible to introduce injection clients into product and other services.
• Oversee anti-aging membership sales with injection clients.
• Update Opportunities with every new AA client in Zenoti.
• Performs customer service/sales correspondence to include:
• Text Campaigns
• Clients who have Alle/Aspire funds to use
• Clients who are due for their next Botox treatment, but not scheduled
• Clients with more than $800 in their membership account
• Perform customer service follow-up calls or text on all injection clients within 1-2 days of their treatment and 10 days post new client treatment.
• Injection Shift responsibilities:
• Shadow the Nurse Injector schedule and meet with all injection clients.
• Be adaptable to work impactfully with all injectors in the practice. CEMs are scheduled to work with all injectors so that we can ensure that processes are consistent.
• Ensure that the room is ready and stocked for the injection shift.
• Meet with injector 10 minutes prior to shift for goal and victory planning.
• Inform clients of their available membership funds and Alle/Aspire points.
• Responsible for managing an efficient and effective injection schedule.
• Ensure overall all clients receive a remarkable experience.
• Follow up with all client concerns and adhere to incident management protocol.
• Update the CEM Stats report at the end of each shift and send out nightly Slack.