Clinical Experience Manager - Radiologist at Microsoft

Burlington, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Radiology, Imaging, Program Management, AI Model Development, Customer Engagement, Product Adoption, Cross-Functional Collaboration, Regulatory Compliance, Communication, Innovation, Healthcare AI, Data Analysis, Medical Guidelines, Clinical Expertise, Workflow Optimization, Feedback Integration

Industry

Software Development

Description

We are looking for passionate people with a healthy mix of both Radiology / Imaging clinical expertise as well as proven program management experience, who can serve as a strategic clinical expert for our cross-functional teams. Candidates should be able to translate radiologist pain points into actionable product insights, help shape and guide AI model development, and help understand how AI can be intelligently infused into each step of the radiologist's workflow to enhance efficiency, accuracy, and patient outcomes. Supporting AI Model Development & Evaluation - Collaborate with Research to support AI model prompt development through guideline/requirements and benchmark definition, test and improve model outputs, help assess model drift, provide clinical annotation and feedback to enhance model quality Customer Feedback, Engagement & Product Adoption - Maintain deep engagement with end users and their feedback, helping drive optimal use and adoption of our products, especially during Preview programs, and represent HLS Diagnostics at industry events to both gather feedback and evangelize our portfolio. Internal Cross-Functional Collaboration & Education - Serve as a thought partner and clinical expert across engineering, product, research, design and support to help bolster knowledge and understanding of the Radiology workflow and user needs and translate user pain points into actionable product improvement opportunities for the team. Regulatory Awareness and Compliance - Stay abreast of evolving industry regulations and compliance considerations and drive these requirements into our product development considerations. Coordinate priorities and work direction across the Clinical SME team Embody our culture and values. Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years of experience in engineering, radiology, product/technical program management, data analysis, or product development, OR equivalent experience. Current knowledge of health documentation standards and Radiology reporting workflows. Experience in a radiology reporting setting, including image interpretation and report authorship. These requirements include, but are not limited to, the following specialized security screenings: Expertise of radiology reporting standards and workflows is essential, and experience conducting preliminary study reads and/or authoring radiology reports is highly desired. BC/BE Radiologist or equivalent, and/or 1+ experience as a medical professional in a radiology reporting setting Healthcare AI or related technology experience, with a practiced knowledge of AI and prompt engineering with LLMs Proficient communication skills, both written and oral, with the ability to succinctly share information and adapt messaging based on audience Driven to innovate new solutions, and comfortable with the notion to fail fast and pivot when needed, with the ability to quickly reflect and action on feedback. Comfortable working with distributed teams Experience in sourcing, evaluating, and applying medical guidelines to medical AI development Supplemental education or equivalent experience in healthcare AI or healthcare technology / IT Aligned to building a collaborative product culture where product, engineering, customer success, and design support, listen to, and respectfully challenge each other to get to the final product

Responsibilities

The Clinical Experience Manager will serve as a strategic clinical expert for cross-functional teams, translating radiologist pain points into actionable product insights. They will collaborate with research to support AI model development and maintain deep engagement with end users to drive product adoption.