Clinical Experience Manager - Radiologist at Microsoft

Burlington, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

234700.0

Posted On

15 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Radiology Workflow, AI Model Development, Clinical Expertise, Program Management, Product Design, Customer Feedback, Regulatory Compliance, Image Interpretation, Report Authorship, Prompt Engineering, Clinical Guidelines, Quality Assurance, Cross-Functional Collaboration, Data Analysis, Product Development, Diagnostics

Industry

Software Development

Description

Overview There has never been a more exciting and pivotal time to work in healthcare at Microsoft. Our Health & Life Sciences Solutions organization is an interdisciplinary team of product managers, designers, engineers, and medical professionals who are designing, developing and deploying next-generation, AI-infused healthcare solutions for healthcare organizations. The candidate for this role will be driven by their passion for both healthcare and AI, and a desire to make a bigger global impact with their clinical expertise, by applying their knowledge to support the development of AI-led Diagnostic healthcare solutions to drive positive outcomes. We are seeking individuals with deep, hands-on experience in the end-to-end radiologist workflow -- including worklist prioritization, context setting and study interpretation, reporting, clinical guidelines alignment and clinical decision-making, as well as quality assurance. Candidates will have firsthand knowledge of the day-to-day challenges faced by radiologists. As a Clinical Experience Manager – Radiologist, you will be an integral member of a team within HLS Solutions that is working to reimagine the Radiologist experience, and help enrich their workflow with innovative, healthcare-oriented AI-led solutions. As a Clinical Subject Matter Expert, you’ll strive to ensure clinical excellence in every aspect of product design and delivery and leading projects critical to the product’s success. Using your clinical expertise, you will also help develop guidelines, requirements and benchmarks for our AI research teams and application product management teams. You’ll also play an integral role in driving customer obsession in the product organization. You’ll work closely with customers and the Product team to triage customer feedback, provide clinical context, and concisely communicate actionable product feedback to relevant internal teams -- improving customer satisfaction and further propelling our Diagnostics solutions to produce valuable outcomes for the radiologist community. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Responsibilities: We are looking for passionate people with a healthy mix of both Radiology / Imaging clinical expertise as well as proven program management experience, who can serve as a strategic clinical expert for our cross-functional teams. Candidates should be able to translate radiologist pain points into actionable product insights, help shape and guide AI model development, and help understand how AI can be intelligently infused into each step of the radiologist’s workflow to enhance efficiency, accuracy, and patient outcomes. Responsibilities include: Supporting AI Model Development & Evaluation - Collaborate with Research to support AI model prompt development through guideline/requirements and benchmark definition, test and improve model outputs, help assess model drift, provide clinical annotation and feedback to enhance model quality Customer Feedback, Engagement & Product Adoption - Maintain deep engagement with end users and their feedback, helping drive optimal use and adoption of our products, especially during Preview programs, and represent HLS Diagnostics at industry events to both gather feedback and evangelize our portfolio. Internal Cross-Functional Collaboration & Education - Serve as a thought partner and clinical expert across engineering, product, research, design and support to help bolster knowledge and understanding of the Radiology workflow and user needs and translate user pain points into actionable product improvement opportunities for the team. Regulatory Awareness and Compliance - Stay abreast of evolving industry regulations and compliance considerations and drive these requirements into our product development considerations. Coordinate priorities and work direction across the Clinical SME team Embody our culture and values. Qualifications Minimum Qualifications: Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years of experience in engineering, radiology, product/technical program management, data analysis, or product development, OR equivalent experience. Current knowledge of health documentation standards and Radiology reporting workflows. Experience in a radiology reporting setting, including image interpretation and report authorship. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Qualifications: Expertise of radiology reporting standards and workflows is essential, and experience conducting preliminary study reads and/or authoring radiology reports is highly desired. BC/BE Radiologist or equivalent, and/or 1+ experience as a medical professional in a radiology reporting setting Healthcare AI or related technology experience, with a practiced knowledge of AI and prompt engineering with LLMs Proficient communication skills, both written and oral, with the ability to succinctly share information and adapt messaging based on audience Driven to innovate new solutions, and comfortable with the notion to fail fast and pivot when needed, with the ability to quickly reflect and action on feedback. Comfortable working with distributed teams Experience in sourcing, evaluating, and applying medical guidelines to medical AI development Supplemental education or equivalent experience in healthcare AI or healthcare technology / IT Aligned to building a collaborative product culture where product, engineering, customer success, and design support, listen to, and respectfully challenge each other to get to the final product #Health&LifeScience #hlss #MSCareerEvents25 Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The role involves serving as a strategic clinical expert to translate radiologist pain points into actionable product insights, guiding AI model development, and ensuring clinical excellence in product design and delivery. Responsibilities include supporting AI model evaluation, engaging with customers for feedback, and collaborating across engineering, product, and research teams.