Role: Clinical Governance Quality and Compliance Officer

Employment Type: Permanent full-time

Locations: Osborne Park

PLUS, Superannuation contribution

PLUS, Salary Package benefits of up to $18,500 – See benefits outlined below.

 Our Values

Compassion, People Focused, Inclusion, Integrity, Respect, Teamwork

About Us

Black Swan Health Limited provides high-quality, evidence-based, safe primary health services and disability services.

Black Swan Health is one of the largest primary health care organisations in WA. This multi-award-winning company employs a full multi-disciplinary health professional and disability services team.

With several funding streams, Black Swan Health delivers a range of primary health services including (but not limited to), diabetes and multidisciplinary chronic conditions services, psychology and counselling services, youth mental health services, community early psychosis treatment and recovery programs, street doctor services, disability and psychosocial services.

Black Swan Health is an independent not-for-profit organisation governed by an experienced and skills-based Board of Directors

The Role

The Clinical Governance, Compliance & Quality Officer is required to work collaboratively to monitor, maintain and improve the clinical governance, compliance and quality systems, which are integrated within the organisational corporate and clinical governance framework. The objectives are to ensure a systematic approach to maintaining and improving the quality of client care and to promote an integrated, client focused culture across all services delivered by Black Swan Health.

Duties and Responsibilities of the Position

To ensure a robust and effective quality and clinical governance practice is embedded in Black Swan Health’s service delivery and in accordance with Black Swan Health’s Clinical Governance Framework and Policy by:

·      Working closely and collaboratively with Program Managers to operationalise the principles of Black Swan Health’s Clinical Governance Framework within their programs ensuring tools, methodologies and practices are appropriate for each service and its requirements.

·      Monitor, investigate, respond and report on feedback, incidents and requests for release of information.

·      Actively monitor the quality management system and follow-up on actions, this may include supporting Program Managers with process improvements.

·      Conducting audits across the organisation to maintain compliance with standards and frameworks

·      Assist in the development and regular review of policies and procedures in line with best practice.

·      Assist in collating, analysing and identifying clinical data and trends.

·      Identify and implement opportunities for quality improvement both in programs and organisation wide.

·      Maintain Black Swan Health’s compliance with relevant legislation, accreditation standards and indicators, licencing and certification, reporting any evidenced gaps or new requirements where identified.

·      Participate in the accreditation of Black Swan Health’s services against required standards inclusive of (but not limited to) National standards for Mental Health Services, National Disability Insurance Scheme Practice Standards, headspace Model Integrity Framework and the RACGP Standards for General Practice Accreditation.

·      Support the business with strategic initiatives that improve quality outcomes.

·      Promote a culture of continued evaluation and learning. Identify, develop and deliver learning opportunities to support accreditation requirements and staff professional development.

The successful candidate will have

Essential:

·      Relevant professional experience and tertiary qualification in relevant field.

·      2+ years’ experience in clinical governance, quality improvement, compliance, risk management, or related healthcare quality roles.

·      Proven ability to develop, implement, monitor and review quality systems, policies, and procedures.

·      Strong background in incident and feedback monitoring and reporting with a focus on continuous quality improvement.

·      Understanding of privacy and confidentiality requirements.

·      Knowledge of current legislation, standards and clinical guidelines associated with varied accreditation frameworks applicable in this setting.

·      Ability to assess risk and develop effective mitigation strategies.

·      Strong analytical, critical reasoning and problem-solving skills.

·      Excellent written and verbal communication skills.

·      Strong computer literacy

Desirable:

·      Experience in preparing “request for information” responses and reports in a legal or health context.

·      Experience working within the mental health services.

·      Knowledge of primary health care issues.

·      Experience with electronic medical records systems.

Requirements to Employment

·      Current National Police Clearance

·      NDIS Worker Screening Check

·      Working with Children Check

·      Current unrestricted eligibility to work in Australia

·      Current unrestricted driver’s licence and own vehicle to be used for work purposes

The benefits 

· Salary packaging up to $18,550 that can apply to a range of benefits such as mortgage, rent, entertainment, holiday accommodation, other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

· Novated leasing 

· Work related expenses.

· Self-education 

· Close access to public transport

· Employee support through our dedicated free Employee Assistance Program (EAP)

· Work within a passionate and dynamic multidisciplinary team.

Shortlisting will commence immediately.

Role: Clinical Governance Quality and Compliance Officer

Employment Type: Permanent full-time

Locations: Osborne Park

PLUS, Superannuation contribution

PLUS, Salary Package benefits of up to $18,500 – See benefits outlined below.

 Our Values

Compassion, People Focused, Inclusion, Integrity, Respect, Teamwork

About Us

Black Swan Health Limited provides high-quality, evidence-based, safe primary health services and disability services.

Black Swan Health is one of the largest primary health care organisations in WA. This multi-award-winning company employs a full multi-disciplinary health professional and disability services team.

With several funding streams, Black Swan Health delivers a range of primary health services including (but not limited to), diabetes and multidisciplinary chronic conditions services, psychology and counselling services, youth mental health services, community early psychosis treatment and recovery programs, street doctor services, disability and psychosocial services.

Black Swan Health is an independent not-for-profit organisation governed by an experienced and skills-based Board of Directors

The Role

The Clinical Governance, Compliance & Quality Officer is required to work collaboratively to monitor, maintain and improve the clinical governance, compliance and quality systems, which are integrated within the organisational corporate and clinical governance framework. The objectives are to ensure a systematic approach to maintaining and improving the quality of client care and to promote an integrated, client focused culture across all services delivered by Black Swan Health.

Duties and Responsibilities of the Position

To ensure a robust and effective quality and clinical governance practice is embedded in Black Swan Health’s service delivery and in accordance with Black Swan Health’s Clinical Governance Framework and Policy by:

·      Working closely and collaboratively with Program Managers to operationalise the principles of Black Swan Health’s Clinical Governance Framework within their programs ensuring tools, methodologies and practices are appropriate for each service and its requirements.

·      Monitor, investigate, respond and report on feedback, incidents and requests for release of information.

·      Actively monitor the quality management system and follow-up on actions, this may include supporting Program Managers with process improvements.

·      Conducting audits across the organisation to maintain compliance with standards and frameworks

·      Assist in the development and regular review of policies and procedures in line with best practice.

·      Assist in collating, analysing and identifying clinical data and trends.

·      Identify and implement opportunities for quality improvement both in programs and organisation wide.

·      Maintain Black Swan Health’s compliance with relevant legislation, accreditation standards and indicators, licencing and certification, reporting any evidenced gaps or new requirements where identified.

·      Participate in the accreditation of Black Swan Health’s services against required standards inclusive of (but not limited to) National standards for Mental Health Services, National Disability Insurance Scheme Practice Standards, headspace Model Integrity Framework and the RACGP Standards for General Practice Accreditation.

·      Support the business with strategic initiatives that improve quality outcomes.

·      Promote a culture of continued evaluation and learning. Identify, develop and deliver learning opportunities to support accreditation requirements and staff professional development.

The successful candidate will have

Essential:

·      Relevant professional experience and tertiary qualification in relevant field.

·      2+ years’ experience in clinical governance, quality improvement, compliance, risk management, or related healthcare quality roles.

·      Proven ability to develop, implement, monitor and review quality systems, policies, and procedures.

·      Strong background in incident and feedback monitoring and reporting with a focus on continuous quality improvement.

·      Understanding of privacy and confidentiality requirements.

·      Knowledge of current legislation, standards and clinical guidelines associated with varied accreditation frameworks applicable in this setting.

·      Ability to assess risk and develop effective mitigation strategies.

·      Strong analytical, critical reasoning and problem-solving skills.

·      Excellent written and verbal communication skills.

·      Strong computer literacy

Desirable:

·      Experience in preparing “request for information” responses and reports in a legal or health context.

·      Experience working within the mental health services.

·      Knowledge of primary health care issues.

·      Experience with electronic medical records systems.

Requirements to Employment

·      Current National Police Clearance

·      NDIS Worker Screening Check

·      Working with Children Check

·      Current unrestricted eligibility to work in Australia

·      Current unrestricted driver’s licence and own vehicle to be used for work purposes

The benefits 

· Salary packaging up to $18,550 that can apply to a range of benefits such as mortgage, rent, entertainment, holiday accommodation, other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:

· Novated leasing 

· Work related expenses.

· Self-education 

· Close access to public transport

· Employee support through our dedicated free Employee Assistance Program (EAP)

· Work within a passionate and dynamic multidisciplinary team.

Shortlisting will commence immediately.