Clinical Implementation Specialist
Do you like collaborating across teams to deliver successful product implementation services for customers?
Do you enjoy working with cutting-edge technology solutions?
About our Team
As a Senior Clinical Implementation Specialist, you are a part of the Customer Success team which is focused on delighting the customer. As a team we do this by providing critical implementation and project management, clinically focused product adoption and engagement services, customized training programs, and commercial readiness / go-to-market support.
About the Role
As a Senior Clinical Implementation Specialist, you will play a pivotal role in driving the successful implementation of our Clinical Solutions for a diverse range of healthcare clients. You will lead complex projects, mentor junior team members, and manage high-profile accounts while ensuring exceptional service delivery and customer satisfaction. Your expertise in clinical workflows, project management, and stakeholder engagement will be critical to the success of our clients and the overall impact of our solutions. Additionally, you will serve as a mentor to junior team members, identifying opportunities to share knowledge and improve operational processes, ultimately enhancing team performance and the customer experience.

Responsibilities

• Lead the implementation of Clinical Solutions for large and complex healthcare organizations, ensuring alignment with client goals and timelines.
• Develop and maintain comprehensive project plans, including milestones, timelines, and resource allocation, while adapting to evolving client needs.
• Serve as the primary point of contact for key stakeholders, including clinical leadership and executive sponsors, to ensure clear communication and alignment on project objectives.
• Conduct in-depth assessments of client requirements, workflows, and operational challenges to tailor implementation strategies effectively.
• Collaborate with cross-functional teams, including Product, Technology, and Subject Matter Experts, to ensure the delivery of relevant solutions and address any technical issues.
• Provide virtual and on-site training and support for clients, ensuring that staff are proficient in utilizing our products to enhance patient care.
• Identify potential risks and challenges during implementation and proactively develop strategies to mitigate them, ensuring high levels of customer satisfaction.
• Analyze client feedback and implementation outcomes to drive continuous improvement in processes and service delivery.
• Stay current with industry trends, clinical best practices, and product updates to provide informed recommendations to clients
• Mentor and support junior Clinical Implementation Specialists, sharing knowledge and best practices to enhance team performance.
• Promote a culture of continuous improvement by encouraging team members to share ideas and feedback on operational practices and implementations.
• Participate in regular reviews of strategic initiatives and outcomes to identify lessons learned and areas for enhancement.

Requirements

• Current clinical licensure (e.g., RN) with direct patient care experience.
• Minimum of 7/5+ years of experience in clinical implementation, customer engagement, or consulting within the healthcare sector.
• Strong experience with Electronic Health Record (EHR) systems (e.g., Epic, Cerner, Allscripts) and clinical informatics.
• Proven project management experience, with a track record of delivering complex projects on time and within scope.
• Excellent communication, presentation, and interpersonal skills, with the ability to build and maintain relationships with diverse stakeholders.
• Strong problem-solving abilities and a proactive approach to identifying and addressing challenges.
• Ability to work collaboratively in a matrixed organization and assume a leadership role across functional teams.
• Willingness to travel to client sites as needed (up to 25% of time).
• Project Management Professional (PMP) certification is a plus.
• Promote a culture of continuous improvement by encouraging team members to share ideas and feedback on operational practices and implementations.
• Participate in regular reviews of strategic initiatives and outcomes to identify lessons learned and areas for enhancement.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eye care vouchers and private medical benefits
• Wellbeing programs
• Life assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share option scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Responsibilities

• Lead the implementation of Clinical Solutions for large and complex healthcare organizations, ensuring alignment with client goals and timelines.
• Develop and maintain comprehensive project plans, including milestones, timelines, and resource allocation, while adapting to evolving client needs.
• Serve as the primary point of contact for key stakeholders, including clinical leadership and executive sponsors, to ensure clear communication and alignment on project objectives.
• Conduct in-depth assessments of client requirements, workflows, and operational challenges to tailor implementation strategies effectively.
• Collaborate with cross-functional teams, including Product, Technology, and Subject Matter Experts, to ensure the delivery of relevant solutions and address any technical issues.
• Provide virtual and on-site training and support for clients, ensuring that staff are proficient in utilizing our products to enhance patient care.
• Identify potential risks and challenges during implementation and proactively develop strategies to mitigate them, ensuring high levels of customer satisfaction.
• Analyze client feedback and implementation outcomes to drive continuous improvement in processes and service delivery.
• Stay current with industry trends, clinical best practices, and product updates to provide informed recommendations to clients
• Mentor and support junior Clinical Implementation Specialists, sharing knowledge and best practices to enhance team performance.
• Promote a culture of continuous improvement by encouraging team members to share ideas and feedback on operational practices and implementations.
• Participate in regular reviews of strategic initiatives and outcomes to identify lessons learned and areas for enhancement

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiv