Clinical Informatics Liaison, Full-Time Days at Prisma Health

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

0.0

Posted On

15 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Workflows, End User Support, Patient Safety, System Usability, Collaboration, Analytics, Customer Satisfaction, Electronic Health Records, Professional Behavior, Training, Healthcare Experience, Informatics, Microsoft Office, Workflow Optimization, Problem Solving, Communication

Industry

Hospitals and Health Care

Description

Inspire health. Serve with compassion. Be the difference. Job Summary Responsible for improving patient safety and outcomes through adoption, optimization, and end user performance monitoring of clinical application systems. Assists with basic clinical workflows and front-line end-user support with the goal of ensuring clinician adoption, satisfaction and enhanced system usability. Collaborates with subject matter experts within operational clinical departments, ambulatory and inpatient quality departments, Risk Management, Health Information Management, Learning and Development training team and Information Technology Services for adoption opportunities and consistent workflow alignment across the organization. Receives mentoring from the Clinical Informatics Liaison, Sr. role and/or Clinical Informatics leadership. May support clinical informatics design, testing, implementation, and maintenance with basic functionality and workflows. Assists team members in developing documents, reviewing documents, and creating new processes to maximize efficiency and improve processes within clinical informatics. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Maintains awareness of basic clinical workflows, devices and software functionality as well as policies that are supported by clinical applications. Maintains a consistent presence and rounds with clinical end-users to support, identify, and mitigate issues with clinical application systems. Assists in responding to customer calls and maintain satisfaction and service levels. Assists with first-line electronic health records support for nursing, physician and other end-users in clinical environment. Maintain positive customer relationships and demonstrates patience when working with end-users of varying skill levels. Utilizes and incorporates analytics and formal/informal feedback to support adoption and optimization alignment with established Prisma Health workflows. Collaborates with Clinical Informaticist, ITS analysts, and learning and development training teams to provide feedback on system design based on end user workflow adoption findings. Supports the on-call support services offered by the department as assigned. Assists in responding to customer calls and maintain satisfaction and service levels. Demonstrates positive and professional behaviors when interacting with all team members and supported end users. Attend meetings as required and participates on committees as directed to support advancement of electronic health record documentation, usage and improvements. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - Bachelor's degree in Healthcare, Biological Sciences, Business Experience - Three (3) years healthcare experience. Informatics experience supporting Epic. Experience training/supporting clinicians with clinical information systems In Lieu Of In lieu of the requirements noted above, a Master's degree in healthcare, biological sciences or business and one (1) year related work experience may be considered. Required Certifications, Registrations, Licenses A valid driver’s license; an acceptable motor vehicle record, as defined by the Acceptable Motor Vehicle Record (MVR) Chart; and proof of auto insurance. Epic certification / Certification in Informatics - Preferred Knowledge, Skills and Abilities Ability to maintains current knowledge of clinical application system changes. Able to supports users in maintaining workflow changes and system updates. Ability to work independently with moderate supervision and exercises independent judgement and discretion in a limited capacity Ability to work in fast paced, dynamic environment Knowledge of office equipment (fax/copier) Proficient computer skills (spreadsheets, Microsoft Office (Excel, Word, PowerPoint, Visio, TEAMS) Mathematical skills Understanding of physician and clinician workflows and terminology - Preferred Work Shift Day (United States of America) Location Colonial Life Building Facility 7001 Corporate Department 70019137 Informatics BT Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Responsibilities

The Clinical Informatics Liaison is responsible for improving patient safety and outcomes through the adoption and optimization of clinical application systems. This role involves supporting end-users, collaborating with various departments, and assisting in the development of processes to enhance system usability.