Clinical Information Systems Supervisor at Orthopedic Centers Of Colorado

Denver, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

EHR Training, Clinical IT Support, Healthcare Applications, Technical Support, Training Development, Communication Skills, Organizational Skills, Interpersonal Skills, Needs Assessment, Documentation, Workflow Modification, Vendor Management, Data Reporting, Problem Solving, Software Testing, Education Program Development

Industry

Medical Practices

Description

Description POSITION OVERVIEW: Work to develop and deliver training related to the implementation and support for the OCC clinical information systems. These systems include electronic health record, practice management, dictation, patient intake, and document management systems. ESSENTIAL FUNCTIONS: Possess and demonstrates an in-depth knowledge of and skill in areas of healthcare applications, technology, and/or education as evidenced by experience in providing classroom and/or on-site training in health information systems Conduct needs and skills assessments for end users to determine the type and duration of training needed, develop training documentation and outlines, and deliver training to end-users with varying levels of computer literacy and in a range of clinical modules/applications Troubleshoot support for EHR/PM, provider dictation, patient intake and document management system databases Act as a liaison and track IT support tickets from users and divisions Works closely with clinical system administrators to evaluate new system features Escalates software issues and makes suggestions for improvements, reaching out to the vendor, as directed Tests new features/functions for application upgrades Conducts onsite support coverage for application/process rollouts Produce daily, monthly, annual reports for Operational workflows Maintenance of EHR/PM, provider dictation, patient intake and document management system databases Organize MIPS/MACRA data for reporting Level 1 technical support for patient regarding the patient portal Create users and designated preferences for technology solutions Ability to understand healthcare software, explain technical concepts to non-technical professionals, and to translate administrative and operating requirements into clear, specific, and actionable curricula and then implement and teach those curricula Assesses, plans, develops and implements educational programs for staff based on needs assessments, new computer applications, system updates, and other organizational goals and changes Provides classroom, one-on-one and roaming support for end users, including support staff and clinicians Updates and refines training program components based on user needs Assists managers in establishing educational goals and plans regarding clinical applications for the department/clinic, for a specific group of employees, or a single employee with educational needs Produces supporting documentation for end user training Analyzes training needs and develops new programs or modifies and improves existing programs Participates in preparation for application upgrades, to include training materials, workflow modification and staff training Supervision of phone operators Reviews metrics related to performance Reviews centralized referral processes and tweaks under supervision of VP as needed Provides referral reports on a monthly basis Works with existing and new vendor for setup Works with vendors to leverage volume discounts for better pricing Reviews vendor lists currently at each legacy division and comes up with consolidation plans to align every location under One OCC Works with finance team to develop a new system for inventory tracking Other duties as assigned Requirements REQUIRED QUALIFICATIONS AND SKILLS: Minimum of 3 years’ experience working in a Healthcare Setting as an EHR Trainer and Clinical IT systems support role Strong organization skills Highly competent in technology solution processes Highly detail oriented with excellent follow through to see tasks to completion Strong and clear written and verbal communication Possesses a high degree of self-motivation and produces high quality work with minimal supervision Must be able to assess the training needs of end users and design effective training materials and techniques for individuals with different levels of computer literacy Ability to understand and collaborate in creating, modifying, and implementing protocols, procedures and processes. Research, interpret, explain and apply information from computer software technical manuals and guides, videos and online materials. Use written and oral presentation and communication skills in order to effectively communicate to a diverse audience ranging from unskilled personnel to highly trained and experienced professionals with a wide range of computer skills at all levels. Gain an in-depth understanding of clinical and operational workflows in order to develop and implement workflow documentation for training in clinical software applications ? Conduct clinical software application trainings Must have excellent interpersonal skills to be able to effectively relate with the public, patients, organizations, and other employees DESIRED QUALIFICATIONS AND SKILLS: Bachelor’s Degree with work or volunteer experience preferred in healthcare, teaching, informatics, or a related field; or an equivalent combination of education and experience in adult education and training in a healthcare setting 5 years’ experience working in a Healthcare Setting as an EHR Trainer and Clinical IT systems in a fast-paced environment with an organization larger than 300 employees Working knowledge of Allscripts, Office 365, including SharePoint and Planner, ProviderFlow, etc. WORKING CONDITIONS: Typical business office environment Must travel between offices (must have own driver’s license and reliable transportation) Constant viewing of computer monitor, mousing and typing Ability to file and tack documents and data, both in written and electronic form Able to stoop, lift carry and push/pull 15 pounds frequently Hours of business are Monday – Friday from 8:00 a.m. to 5:00 p.m. Travel within the Denver, Boulder and Colorado Springs areas regularly On occasion, some early, late and weekend hours may be required

Responsibilities

The Clinical Information Systems Supervisor is responsible for developing and delivering training for clinical information systems, troubleshooting support, and acting as a liaison for IT support. They also assess training needs, produce reports, and maintain databases related to electronic health records and other clinical applications.