UNIPHAR – WHO WE ARE

With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.
This opportunity sits within Uniphar Medtech, a dedicated division focused on delivering innovative medical technologies and solutions.
The purpose of the role is the installation and configuration of our Clinical Information Systems on customer sites and the resolution/ escalation of issues.
The role will provide both remote and onsite support for customers throughout the UK with flexibility to carry out some work from home once full trained.

The primary focus is around Windows and SQL Server Administration and troubleshooting. Experience desirable for this position includes:

• Strong Windows Server Administration
• MS SQL Server Administration and Reporting
• Scripting (SQL, JavaScript and Visual Basic)
• Virtual machine technology
• Networking
• Citrix
• Desktop support
• Experience in troubleshooting and customer service
• The candidate has excellent communications skills verbally and written with a focus on customer service
• Good analytical and troubleshooting skills
• Self-motivated, team player
• A full driving license
• A Degree in a related Engineering/Computer Science/IT field is preferre

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Installation of Server and Client Hardware/Software
• Interfacing of Medical Devices to a Clinical System
• Interfacing with Hospital Wide Information Systems such as Laboratory and PACS systems
• Advising Customers on Design Solutions and Workflows
• Detecting and mitigating potential performance issues and problems before users are impacted
• Ensure that all work undertaken complies with the relevant Company Quality procedure relating to that service or activity
• Comply with all relevant protocols associated with call logging, service scheduling and other call related activities
• Proactively manage customer relations with particular emphasis on communication with customers and ensuring customer satisfaction
• Active participation in a 24x7 on call rotation and occasional work outside of normal business hours required

ROLE REQUIREMENTS:

The primary focus is around Windows and SQL Server Administration and troubleshooting. Experience desirable for this position includes:

• Strong Windows Server Administration
• MS SQL Server Administration and Reporting
• Scripting (SQL, JavaScript and Visual Basic)
• Virtual machine technology
• Networking
• Citrix
• Desktop support
• Experience in troubleshooting and customer service
• The candidate has excellent communications skills verbally and written with a focus on customer service
• Good analytical and troubleshooting skills
• Self-motivated, team player
• A full driving license
• A Degree in a related Engineering/Computer Science/IT field is preferred

The ideal candidate will have a min of 5 years of experience with Windows and MS SQL Administration