ABOUT THE OPPORTUNITY

Bupa is Australia’s largest health insurer and is committed to helping people live longer, healthier and happier lives in a better world. It supports the health and wellbeing needs of more than 4.7 million health insurance customers. Bupa has embarked on a global transition from Health Insurer to a Health caring company with the goal of becoming the world’s most customer centric organisation.
This role will report into the Clinical Director and will provide clinical leadership, governance and clinical ethics expertise across the breadth of capabilities and services within the Customer & Transformation Office (C&TO). This role will work cross-functionally with transformation, strategy and health insurance and service operations teams ensuring a strong health driven lens is embedded in Bupa’s proposition design, build and operation

This role demands strong clinical leadership, advanced expertise in digital health and an understanding of the evolving role of genomics in primary care and preventative health, and a commitment to delivering safe, high-quality care. Key responsibilities include:

• Provide expert clinical advice aligned with Bupa’s customer-centric health vision.
• Lead virtual care and health services design and delivery across disciplines.
• Shape digital health strategy and customer health journeys.
• Guide safe, ethical use of AI and emerging technologies.
• Advise digital and innovation teams on clinical best practice.
• Support development of initiatives that position Bupa as a trusted health partner.
• Identify data use cases to inform insights and strategic decisions.
• Oversee clinical governance, ethics, and regulatory compliance.
• Define and monitor care quality KPIs and improvement initiatives.
• Manage clinical risks, incidents, and continuous quality improvement.
• Lead clinical input into strategic programs and stakeholder engagement.
• Stay across regulatory changes and communicate impacts to clinical teams.
• Act as delegate for Clinical Director and GM Clinical when required