MARY FREE BED SUMMARY

We have the great privilege of helping patients and families re-build their lives. It’s extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients “Ask for Mary,” they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes. The growing Mary Free Bed Network provides patients throughout the system with access to our unique standard of care.

EMPLOYMENT VALUE PROPOSITION

At Mary Free Bed, we take pride in our values-based culture:

• Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
• Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
• Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
• Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
• A Proud Tradition . Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.

Summary The Clinical Liaison Team Lead serves as a key representative of the Mary Free Bed Rehabilitation Hospital System. This role is responsible for evaluating, coordinating and facilitating appropriate referrals for acute inpatient rehabilitation. This position requires advanced clinical judgement, strategic outreach, and cross functional collaboration to ensure high-quality patient transitions and territory growth. The Team lead carries about an 80% patient case load with a 20% administrative workload to support efficiency and collaboration across the territory.

ESSENTIAL JOB QUALIFICATIONS

• Active degree in nursing, social work, physical therapy, occupational therapy, athletic trainer or speech therapy.
• Applicable state licensure is required
• Minimum of two years clinical experience in inpatient rehab, acute care, or post-acute setting
• Proficient in clinical documentation in electronic medical record platforms
• Strong interpersonal, organizational and communication skills, ability to educate and influence across disciplines.
• Valid driver’s license with no restrictions.

PREFERRED JOB QUALIFICATIONS

• Previous experience working in a liaison, care management, clinical outreach or other access roles preferred.
• Experience working in inpatient rehab, LTACH, or SNF/SAR referral processes.
• Understanding of CMS guidelines and insurance authorization practices.
• Demonstrated ability to analyze territory metrics and referral data.
• Strong presentation skills and comfort speaking in front of key referral sources.
• Able to respond to highly variable workload demands.
• Proven ability to lead and influence peers without formal authority.
• Strong organizational knowledge and time management across multiple facilities.
• Skilled in conflict resolution, coaching and providing constructive feedback.
• Familiarity in workflows across the territory and system.

PHYSICAL REQUIREMENTS FOR ESSENTIAL JOB QUALIFICATION

Levels :

• None (No specific requirements)
• Occasionally (Less than 1/3)
• Frequently (1/3 to 2/3)
• Majority (More than 2/3)

Remain in a stationary position: Majority
Traverse or move around work location: None
Use keyboard: Frequently
Operate or use department specific equipment: None
Ascend/Descend equipment or ladder: None
Position self to accomplish the Essential Functions of the role: None
Receive and communicate information and ideas for understanding: Frequently
Transport, position, and/or exert force:
Up to 10 pounds: Occasionally
Up to 25 pounds:
Up to 50 pounds:
Up to 75 pounds:
More than 100 pounds:
Other weight: Up to_ pounds _

Other: _
Compensation based on experience, starting from $41.18.
Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com .
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic

OTHER JOB RESPONSIBILITIES

• Maintains up-to-date knowledge of referral sources and their patient populations.
• Performs other duties as assigned.

CUSTOMER SERVICE RESPONSIBILITIES

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

RESPONSIBILITIES IN QUALITY IMPROVEMENT

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.