ABOUT US:

Our focus is to provide our patients with the best healthcare experience through innovation, professionalism, and compassionate care. Our physicians and staff share our passion for patient-centric care and are knowledgeable, skilled, and empathetic to our patients’ needs. We continuously look for ways to improve our patient’s experience through data analytics, patient surveys, and feedback. Our commitment to patient care is also investing in our employees through ongoing continuing education and training.

POSITION SUMMARY:

The Clinical Manager is responsible for overseeing the daily clinical operations of the ophthalmology practice, ensuring high-quality patient care, efficient workflow, and compliance with regulatory standards. The Clinical Manager is the clinical knowledge-based counterpart to the Practice Manager. This position collaborates with physicians, clinical staff, and administrative leadership to implement best practices, optimize operational efficiency, and enhance patient experience. The Clinical Manager is also responsible for local practice training, staff development, and ensuring adherence to clinical protocols.

DEMONSTRATED ADVANCED KNOWLEDGE OF:

• Patient intake and workup, following standardized protocol.
• Determining visual acuity.
• Anticipating and performing needed testing. Ex: automated refractions, visual fields, OCT’s, etc.
• Administering eye drops, ointments, and irrigating solutions to the eye as ordered by physician.
• Awareness of patient flow issues and ability to maintain efficient clinical flow.
• Obtaining and documenting patient history.
• Preoperative preparation of patients.
• Maintain relationships with external business associates, including vendors, insurance carriers, and referring physicians.
• Performing office duties and clinical tasks - entering data into EMR.
• Facilitating patient experience by assisting physicians in overall patient care.
• Working within the confines of the team by assisting other departments with answers to questions, patient triage, etc. Counsel and educate the patients as needed.
• Regularly update daily provider schedules by assessing no-shows and add-ins, while maintaining optimized schedule utilization.

REQUIREMENTS:

Associate’s or Bachelor’s degree in healthcare administration or related field preferred.
Five years of progressive clinical experience in lieu of degree considered.
Minimum two years of management experience required, preferably in healthcare.
Positive attitude and a love for helping others!
Prior experience in a fast-paced medical office and in electronic health records preferred.
Dependable transportation required to travel to other offices as required.
Must be flexible with traveling to various locations as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Patient Experience – Understanding and anticipate the patient’s needs. Proactively strives to exceed our patient’s expectations and provide ongoing education and communication.
• Proactive- Keep others informed. Ask for help when needed, brings any challenges or concerns to leadership.
• Analytical mind- capable of out-of-the-box thinking to solve problems.
• Professionalism- Displaying cautious, helpful and ethical behavior. Maintaining composure even under difficult and challenging circumstances.
• Excellent Communication Skills – written & verbal. Focus on becoming an active listening to better understand the needs of co-workers and patients.
• Drive for Results – Strives for improving the patient experience by committing to continuous improvement and doing above and beyond for optimal outcomes.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to continuously improve efficiency and effectiveness.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and across the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Forward-thinking attitude – Consider how your actions and behavior influence or affect others, and how will this impact your future growth in the company.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

OWNERSHIP SKILLS:

• Help foster a positive workplace environment that encourages accountability, collaboration and transparency.
• Self-awareness; understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
• Pride in one’s work by asking questions when needed, providing feedback and completed job tasks in a timely manner.
• Aligning job responsibilities and projects with the company’s goal and mission.
• Pro-active measures in daily work that anticipates problems and develops solutions.
• Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
• Confidence to express ideas and solutions during meetings or projects. Openness to other employee’s opinions and feedback.
• Establish performance goals and align personal interest and career aspiration with new tasks and responsibilities.
• Offer solutions to problems rather than presenting issues.
• Ask for constructive feedback regarding job performance.
• Share responsibility for actively maintaining “workload items” for clinical and support buckets.

Demonstrates a clear understanding of financial and performance statements (e.g., income statements, P&L’s, payroll reports, practice management dashboards).
Strong knowledge and understanding of organization’s position and opportunities for improvement and/growth.
The ability to confront difficult situations and proactively develop practical action plans.
Maintains relationships with external business associates, including vendors, insurance carriers, and referring providers.
Proactive approach to staffing including succession planning and gap analysis to ensure operations run smoothly and with no interruption to patient care.
Leads and manages the clinical and front desk teams, ensuring adherence to company policies, protocols, and regulatory requirements.
Oversees daily clinical operations, optimizing patient flow and efficiency in coordination with providers and administrative staff.
Ability to influence and gain support from teammates outside of the direct reporting relationship, including doctors.
Maintains confidentiality of patient, staff, and company information.
Maintains knowledge of and follows policies, procedure, Code of Conduct, and all Federal and state rules and regulations related to the position.
Outstanding organization and leadership skills, including the ability to manage, motivate, and mentor.