Position Title: Clinical Manager, West Ottawa HART Hub
Type: Regular Full-time, 35 hrs/week
Program: West Ottawa HART Hub
Department: Integrated Healthcare
Reports to: Director, West Ottawa HART Hub
Who are we?
Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.
The West Ottawa Homeless and Addiction Recovery Treatment (HART) Hub (WOHH) is a new collaborative initiative being driven by seven core partners and led by PQCHC, with support from more than 20 organizations across the region. The HART Hub will provide safe, low-barrier and judgement-free access to a full continuum of services for people in need of support with their substance use health. This continuum will include primary care, addiction medicine, withdrawal and treatment services as well as housing support, peer connection, and access to social services. The West Ottawa HART Hub will operate out of two locations- a main location housing a walk-in clinic and withdrawal management and a secondary location housing the bed-based stabilization and treatment services.

JOB SUMMARY:

The West Ottawa HART Hub Clinical Manager will be responsible for oversight of the HART Hub’s Walk-in Clinic which will offer addictions medicine, primary care, peer support, housing-based case management, and social services. This site will also serve as a diversion location for paramedics responding to non-urgent substance use health calls.
The Manager will work as part of an integrated inter-professional team composed of both PQCHC and partner agency staff.
The Manager will be responsible for directly supervising a multidisciplinary team of staff employed by Pinecrest-Queensway Community Health Centre. In addition, the Manager will work with leadership from partner agencies to support partner staff working at the HART Hub Walk-in Clinic.
A key focus of the role will be to build a cohesive team that can offer seamless, comprehensive and high-quality client care.

Qualifications

• Minimum of 5 years of management and clinical staff supervision experience.
• Undergraduate degree from a recognized university in a healthcare discipline preferred.
• Clinical experience in a healthcare or community setting with a focus on substance use health and mental health.
• Experience building cohesive multidisciplinary teams, including working with partners in a shared care model of service delivery
• Experience with and/or demonstrated understanding of the systemic barriers to care faced by individuals who are unhoused/living with mental illness and/or substance use; newcomers; Black, Indigenous, and racialized communities; trans and 2SLGBTQIA+ individuals.
• Demonstrated knowledge of and ability to apply Diversity, Equity and Inclusion principles. D.E.I. certification is an asset.
• An understanding of the CHC model of care and social determinants of health.
• Exceptional verbal and written communications skills
• Experience in the development of policies and medical directives
• Experience with program planning, quality improvement, and performance measurement and data collection and analysis
• Proficiency in the use of Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
• Energetic, responsive, reliable, flexible person and able to handle competing priorities.
• Strong analytical and decision-making skills
• Ability to work flexible hours.
• Bilingual preferred (English/French). Other languages an asset.
• We recognize the value of lived experience related to substance use health, mental health, and/or homelessness. Applicants are encouraged—but not required—to self-identify in their application materials

• In collaboration with project partners, lead the development and implementation of clinic policies and medical directives to support integrated delivery of clinical services at the Walk-in Clinic.
• In collaboration with partners, support the development and implementation of policies, procedures and systems to ensure seamless service delivery for clients across the continuum of HART Hub services (housing, bed-based services and clinical care)
• Manage the day-to-day clinical operations of the Walk-in Clinic, including establishing strong communication and collaboration with both onsite and off-site partners
• Lead the recruitment and onboarding of all PQCHC HART Hub staff
• Manage PQCHC staff performance, including addressing performance issues and conducting performance reviews per organizational requirements.
• Work with leadership from partner agencies to support the onboarding and oversight of partner staff working within the Hub’s Walk-In Clinic.
• Work with the data management team to ensure data quality and accuracy and to ensure that reporting, evaluation and quality improvement requirements are met
• Provide leadership, support and assistance, in managing challenging client encounters and setting limits with clients to ensure a safe environment for clients and staff.
• Contribute to PQCHC’s annual planning processes, including Quality Improvement initiatives.
• Ensure that health equity principles and practices are embedded in all aspect of the HART Hub Walk-in Clinic operations, with the goal of providing low barrier and stigma free care for those experiencing substance, mental health and related challenges

Qualifications

• Minimum of 5 years of management and clinical staff supervision experience.
• Undergraduate degree from a recognized university in a healthcare discipline preferred.
• Clinical experience in a healthcare or community setting with a focus on substance use health and mental health.
• Experience building cohesive multidisciplinary teams, including working with partners in a shared care model of service delivery
• Experience with and/or demonstrated understanding of the systemic barriers to care faced by individuals who are unhoused/living with mental illness and/or substance use; newcomers; Black, Indigenous, and racialized communities; trans and 2SLGBTQIA+ individuals.
• Demonstrated knowledge of and ability to apply Diversity, Equity and Inclusion principles. D.E.I. certification is an asset.
• An understanding of the CHC model of care and social determinants of health.
• Exceptional verbal and written communications skills
• Experience in the development of policies and medical directives
• Experience with program planning, quality improvement, and performance measurement and data collection and analysis
• Proficiency in the use of Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
• Energetic, responsive, reliable, flexible person and able to handle competing priorities.
• Strong analytical and decision-making skills
• Ability to work flexible hours.
• Bilingual preferred (English/French). Other languages an asset.
• We recognize the value of lived experience related to substance use health, mental health, and/or homelessness. Applicants are encouraged—but not required—to self-identify in their application materials.