We are an independent, physician-owned practice that has been serving Austin families for more than 35 years. Our five locations and extended hours offer patients convenience, while our patient oriented practice delivers personalized, relationship-driven service and continuity of care. Our care teams truly serve as comprehensive health care managers for our patients. We are united by the belief that health care can be better.
We strive to make every patient experience positive, defined by the highest quality care, exceptional service, and prompt & convenient access. If you are motivated by helping others, come join us!
Location: 912 S Capital of Texas Hwy Ste 100 Austin, Texas 78746
Hours: M-F 8 am-5 pm

Job duties include:

• Provide leadership and clinical/nursing services to patients in an office setting
• Work with the health care team to coordinate alongside medical providers to extend health care services
• Identify workflow issues and develop processes and protocols to provide the best care to both our patients and staff members
• Work closely with other members of the management team and clinicians, but also exercises frequent independent judgment in monitoring the day-to-day operation of the care teams at each site with minimal administrative assistance/supervision.
• Monitor and back up appointed staff in assigning care team coverage.
• Monitor, set up accounts and act as primary liaison for lab and ancillary services.
• Monitor and back up appointed staff in charge of ordering supplies and vaccines at each site.
• Set up and manage seasonal flu shot clinic, including pre-ordering supplies for each site.
• Monitor and set up primary training for new clinical department employees.
• Provide up to date training for established clinical staff.
• Coordinate and lead annual or bi-annual clinical department meetings.
• Troubleshoot work flow and process issues.
• Provide 90 day and annual employee reviews.
• Interview and hire new clinical staff in coordination with providers.
• Attend monthly Operations meeting.
• Provide assistance to other office department heads as requested or required.
• Orchestrate clinical staff coverage for Saturday urgent care clinic, notify staff of monthly schedule and document in the clinic schedule.
• Counsel and take disciplinary action with clinical staff as necessary.

SKILL SET:

• Excellent written and verbal communication skills
• Experience managing projects
• Excellent provider relations skills
• Excellent customer service skills

Preferred:

• MA Certification
• Athena EMR Experience

Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care

Schedule:

• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Required)

Experience:

• Supervisor: 1 year (Preferred)
• Medical Assistant: 1 year (Preferred)
• Athena EMR: 1 year (Preferred)

Ability to Commute:

• West Lake Hills, TX 78746 (Required)

Work Location: In perso

• Provide leadership and clinical/nursing services to patients in an office setting
• Work with the health care team to coordinate alongside medical providers to extend health care services
• Identify workflow issues and develop processes and protocols to provide the best care to both our patients and staff members
• Work closely with other members of the management team and clinicians, but also exercises frequent independent judgment in monitoring the day-to-day operation of the care teams at each site with minimal administrative assistance/supervision.
• Monitor and back up appointed staff in assigning care team coverage.
• Monitor, set up accounts and act as primary liaison for lab and ancillary services.
• Monitor and back up appointed staff in charge of ordering supplies and vaccines at each site.
• Set up and manage seasonal flu shot clinic, including pre-ordering supplies for each site.
• Monitor and set up primary training for new clinical department employees.
• Provide up to date training for established clinical staff.
• Coordinate and lead annual or bi-annual clinical department meetings.
• Troubleshoot work flow and process issues.
• Provide 90 day and annual employee reviews.
• Interview and hire new clinical staff in coordination with providers.
• Attend monthly Operations meeting.
• Provide assistance to other office department heads as requested or required.
• Orchestrate clinical staff coverage for Saturday urgent care clinic, notify staff of monthly schedule and document in the clinic schedule.
• Counsel and take disciplinary action with clinical staff as necessary