Line manager for the clinical office staff including appraisal, monitoring and managing sickness, capability, disciplinary and mandatory training in line with Trust policies and procedures. Facilitating team meetings and 1 to 1s with clinical office team. Participate in the recruitment and selection and interview process for new members of administration staff as required and ensure Trust training undertaken. Provide local office orientation for administrative staff In liaison with the ASM, help support the coordination of the Service Plan to ensure effective use of resources based on service needs.
Respond to emergency situations including sick leave, absence, and unforeseen medical situations. Train new staff in all duties required including Cerner use, clinic management and other IT solutions. To provide cross cover for the Rota Coordinator when needed Effectively manage the clinical office, administration and clinic functions to agreed Standard Operating Procedures and Key Performance Indicators, and in line with the Trust Values, Policies and Procedures. Support the ASM to ensure clinic capacity is maintained to prevent 18 week breaches and request additional clinics, liaising directly with the clinicians, as necessary.
Undertake appropriate projects as directed by ASM and Service Manager. Escalate any operational or capacity issues to the ASM to ensure compliance with Trust targets and quality of patient care. To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work

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