Clinical Operations Analyst at ThoughtFull™ World

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

09 Sep, 26

Salary

6200.0

Posted On

11 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Analysis, Process Optimization, Microsoft Excel, Operational Reporting, Workflow Execution, Stakeholder Management, SOP Documentation, Problem Solving, Project Coordination, Analytical Thinking, HubSpot, Notion, Jira, Zendesk, AI Tools, Communication

Industry

Mental Health Care

Description

About ThoughtFull ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere. ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team! Job Description: Our Clinical Operations team sits at the heart of service delivery, ensuring that our systems, processes, and providers operate efficiently and effectively across multiple markets. We are looking for a highly analytical and detail-oriented Clinical Operations Analyst to support operational excellence through reporting, process optimization, and workflow execution. If you enjoy working with data, solving operational challenges, and building scalable systems, we'd love to hear from you. The outcomes you will drive: Performance Turn operational data into insights that help ThoughtFull scale smarter Provide the visibility into operational and clinical performance for leaders to make informed decisions as we grow across markets. Build and maintain data accuracy and reporting across systems that provides clear visibility to relevant stakeholders Identify trends, risks, and opportunities through data analysis and validation Monitor service levels and operational performance to support a high-quality user experience Oversee incentivization schemes for a global provider network to enable best performance and care delivery People Become a trusted operational partner across the business Work closely with teams across ThoughtFull to solve challenges, improve decision-making, and ensure operational excellence supports every stage of the user and provider journey. Provide stakeholders with reliable operational insights and recommendations Contribute to cross-functional initiatives that improve efficiency, quality, and scalability Process Build systems that enable high-quality care at scale Design, improve, and execute efficient, reliable and scalable operational workflows that support providers and internal teams Build and maintain automations that reduce manual work and improve consistency Create and maintain clear documentation and SOPs that improve operational resilience Product Shape a seamless experience for providers and users Bridge operational realities with product development to ensure our platform continues to support exceptional care delivery and a great user experience. Contribute operational insights that improve product decisions and workflows Support the successful rollout of new features, services, and operational processes Validate operational readiness and identify opportunities to improve the provider and user experience Philosophy Build the operational engine behind ThoughtFull’s growth Approach challenges with curiosity, accountability, and a solutions-oriented mindset Champion operational excellence through accuracy, reliability, and continuous learning Contribute to building systems and capabilities that support ThoughtFull’s long-term growth and impact About You: Qualifications: Bachelor's degree in Business Administration, Operations Management, Data Analytics, Psychology, or a related field Strong proficiency in Microsoft Excel, including formulas, data validation, and reporting Excellent written and verbal communication skills in English Strong attention to detail and ability to manage multiple tasks simultaneously Experience: 1–3 years of experience in operations, customer operations, project coordination, data analysis, or a related role Experience working with operational reports, dashboards, or data tracking processes Experience supporting process execution, operational workflows, or administrative operations Experience in digital health, SaaS, marketplace, or service-based environment preferred Familiarity with HubSpot, Notion, Jira, Zendesk or similar operational platforms preferred Analytical mindset with the ability to translate data into actionable insights Strong problem-solving and troubleshooting skills Detail-oriented, organized and able to prioritize competing deadlines Comfortable working independently while collaborating across functions Comfortable with the use of AI tools in daily tasks and workflows Basic Salary Range: MYR4,000 – MYR6,200? Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.

Responsibilities

The role focuses on turning operational data into insights to scale clinical performance and optimizing scalable workflows for providers and users. It involves bridging operational realities with product development to ensure high-quality care delivery.