Job Advert

As a Clinical Operations Manager, you will:

• Be the first point of contact for our Associate Case Managers, offering and providing clinical guidance and operational support.
• Conduct regular case guidance meetings, ensuring that rehabilitation plans are effective and following clinical best practice guidance.
• Conduct regular clinical and compliance audits to ensure best practice, focussing on clinical, governance and processes.
• Support quality assurance by reviewing documentation and ensuring accuracy and professionalism.
• Lead specific strategic projects, reporting progress monthly to the Head of Case Management & Rehabilitation.
• Build and maintain strong relationships with customers and stakeholders, ensuring regular communication, service satisfaction and excellence.
• Support the activity of driving work utilising communication, negotiation and facilitation skills.
• Play a key role in recruitment, training, induction, and ongoing development of Associate Case Managers.
• Provide risk monitoring and safeguarding oversight on active cases.

ESSENTIAL QUALIFICATIONS & EXPERIENCE

• Current clinical registration with NMC or HCPC.
• Minimum 7 years of post-graduate clinical experience, with community-based practice.
• At least 4 years’ leadership or people management experience.
• Strong IT and documentation review skills.
• A collaborative, compassionate, and clinically sound professional.

Please refer the Job description for details