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Clinical Operations Specialist at Analyte Health

, , Philippines -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

6.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient-Centric Attitude, HIPAA Compliance, Organizational Skills, Communication Skills, Contact Center Operations, Subscription Service Support, Issue Escalation

Industry

Information Technology & Services

Description

We are actively seeking a customer service representative with an empathetic demeanor and positive attitude to join our clinical operations team! We need someone who feels good making a difference, and can confidently build brand advocacy, deliver empathy and find out the patient/client’s needs and wants. If this sounds like you, Analyte Health may be your ideal workplace! We are 100 percent committed to taking care of business and our customers, and if you are too, come join our awesome team. Requirements Candidates who thrive here at Analyte Health possess the following: 3+ years of experience as a contact center representative Must have professional behavior with a patient-centric attitude Detail oriented and strong attention to detail Exceptional organizational skills Computer literate Above average communication skills Careful attention to detail They are true team players They are brand advocates Strives for the remarkable Compliance with HIPAA Ability to maintain excellence attendance Experience supporting subscription based products or services Proactively identifies and escalates issues to support the patient experience and brand Benefits $6 USD Hourly Pay Weekly Pay - Every Friday Work From Home (No Commuting Required) Company-Issued Workstations and Equipment Employee Discounts on Lab Testing Relaxed "Tech-Focused" Environment (flexible schedules) Potential Schedule Monday 6AM-2PM, Friday 6AM-2PM, Sat-Sun 6AM-6PM Monday 4PM-12AM, Friday 4PM-12AM, Sat-Sun 12PM-12AM

Responsibilities

The role involves providing empathetic customer service to patients and clients to build brand advocacy. The specialist is responsible for identifying patient needs and proactively escalating issues to improve the overall experience.