CLINICAL SERVICE DELIVERY & CASE MANAGEMENT

• Provide first-point-of-contact support for employees accessing Lyra’s EAP services via telephone, video, live chat, and other platforms.
• Conduct initial clinical assessments of client needs, including risk assessments and identification of immediate support requirements, for all EAP cases.
• Manage EAP cases effectively, including critical incident intake and response, ensuring timely and appropriate support and coordination.
• Deliver telephonic, video, or chat-based structured counselling services for EAP clients as appropriate for short-term interventions.
• Ensure that clinical services are delivered according to Lyra’s global standards and meet service-level expectations.

Please refer the Job description for details