We invite you to join the Optimist team and help make a difference in the lives of children​ and families, in particular those ​involved in the child welfare system. You ​would be part of a dynamic and mission-driven organization with a ​proven track record of providing life-changing services to at-risk youth and their families.
Optimist Youth Homes & Family Services was founded in 1906, and today we ​continue to help at-risk youth ​through a full continuum of care by supporting children across settings and over time. Our broad range of programs includes residential ​care, mental health counseling, homelessness prevention, and education and career ​pathways. Our services are deeply rooted in equity and leveling the playing field so high-risk youth have the best chance to succeed and ​achieve bright futures.
​Importantly, our values of quality, integrity, respect, advocacy, and diversity ​guide all of our work. Learn more about our mission ​and accomplishments on our website at www.oyhfs.org.
Job Summary:
The quality improvement and compliance coordinator oversees the agency’s client records program in regard to quality and consistency and ensures compliance with contract and licensing requirements (DCFS, Probation, Department of Mental Health and Community Care Licensing) with a special focus on outcome measures.
This position works closely with the chief administrative officer, the clinical records specialist, the electronic health records coordinator and program directors to support program staff in their day- to-day responsibilities related to documentation.
This position is an essential support to the chief administrative officer in the maintenance of accreditation and the agency’s quality improvement program and an active member of the diversity, equity and inclusion committee and supports the agency’s efforts to maintain the seal of ACAF.

QUALIFICATIONS:

• BA or MA in social work or related field. MA preferred.
• Experience working in a mental health and residential setting preferred.
• Proficient in DCFS and DMH documentation, outcome measures and Electronic Health Records Systems.
• ECM experience preferred.
• Proficient in MS365.
• Quick learner of software systems, i.e. Qualtrics.
• Strong verbal, writing, and communication skills.
• Teamwork oriented.
• Self-starter, Detail oriented, team player, focused on the global/overall picture.
• All employees must maintain confidentiality of client and case information and may not access information unless directly related to their job responsibilities and duties.
• Valid California driver’s license; current automobile insurance; have and maintain a clean driving record acceptable to the organization’s insurance company
• Must be able to be pass a fingerprint background investigation.
• Must be able to pass a TB test, Physical Exam, and Drug Screening.
• All employees, regardless of position, serve as role models for children and adolescents who are served by our agencies. Therefore, each employee must at all times be emotionally stable and able to function effectively with children, adolescents and adults who may have mental or behavioral health problems. The staff must be able to demonstrate appropriate daily behavior, appropriate expression of emotions as well as appropriate role modeling. Hostility, aggression, and unnecessary or inappropriate physical actions as well as inappropriate emotional expression are not acceptable.

• Monitors record keeping as required by the departments of mental health, probation and DCFS and the Managed Care Plans (ECM) with the support of the administrative assistants and the clinical records specialist.
• Monitors and assists with resolution of billing problems/conflicts. Coordinates with the electronic health records coordinator and the mental health billing specialist.
• Coordinates clinical training for mental health staff and works closely with all program directors to ensure training compliance agency wide.
• Oversees the training program requirements agency wide and works closely with the EHRS coordinator who oversees the Relias system. Tracks certifications/re-certifications of staff and programs to ensure compliance with contracts.
• Attends internal and external stakeholder meetings, as assigned and reports back to the chief administrative and chief program officer as needed. Meetings include but are not limited to: Children’s Mental Health Policy committee (ACHSA), Countywide DMH Provider meeting, County wide QA/QI webinar etc., LA County Probation Provider meeting, CCL provider meetings, Forums etc.)
• Coordinates the quarterly peer reviews for all programs and utilizes that as a training opportunity and an opportunity for improvement. This includes requesting corrective action plans from the program managers and ensuring follow through.
• Works closely together with the chief administrative officer and the program managers regarding MediCal re-certifications, mental health program approvals, Probation and DCFS and Managed Care audits agency wide.
• Implements and tracks the WERC surveys and provides reports to the program directors.
• Oversees the DMH system data entries to ensure data entry is done accurately and timely.
• Prepares quarterly reports per supervisor request on outcomes (WERC,CANS etc.), clients served and other data for programs as well as for administration.
• Works closely together with program managers to ensure maintenance of internal/external forms, policies and procedures for all programs to ensure compliance.
• Assists the chief administrative officer in maintaining accreditation.
• Oversees the maintenance of the seal of ACAF (National SOGIE Center).
• Acts as active member of the justice, diversity, equity and inclusion committee.
• Attends and participates in required training.
• Other activities and duties as assigned.