Clinical Quality Manager at Cadence Health

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Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Clinical Quality Management, Auditing, Compliance, Documentation Accuracy, Patient Communication, Workflow Adherence, Triage Decisions, Performance Improvement, HIPAA Compliance, Feedback Delivery, Root-Cause Analysis, Collaboration, Training and Education, Data Analysis, Technology Optimization, Accountability

Industry

Hospitals and Health Care

Description

In the U.S., 60% of adults – more than 133 million people – live with at least one chronic condition. These patients need frequent, proactive support to stay healthy, yet our care system isn’t built for that level of attention. With rising clinician shortages, strained infrastructure, and reactive care models, patients too often end up in the ER or the hospital when those outcomes could have been prevented. At Cadence, we’re building a better system. Our mission is to deliver proactive care to one million seniors by 2030. Our technology and clinical care team extend the reach of primary care providers and support patients every day at home. In partnership with leading health systems, Cadence consistently monitors tens of thousands of patients to improve outcomes, reduce costs, and help patients live longer, healthier lives. The Cadence Health team seeks a Clinical Quality Manager to play a critical role in enhancing the patient experience and ensuring the highest standards of clinical quality. This role leads audit activities, monitors documentation accuracy, supports clinician performance, and collaborates cross-functionally to uphold Cadence’s commitment to safe, reliable, exceptional care. This role operates during core business hours and may require occasional flexibility to support audits, coaching, and operational needs. Responsibilities Core Responsibilities Conduct routine and targeted audits of clinical documentation, patient communication, workflow adherence, and triage/escalation decisions. Evaluate clinical interactions to ensure alignment with Cadence protocols, quality standards, and regulatory expectations. Provide timely, detailed, and supportive feedback to clinicians based on audit outcomes. Maintain precise, HIPAA-compliant audit notes in accordance with Cadence processes. Identify trends, performance gaps, and opportunities for improvement using audit insights and operational data. Coordinate with the Compliance team on documentation audits, time tracking QA, and adherence to clinical and regulatory standards. Support Compliance in quality assurance processes, including periodic chart reviews, identification of adverse outcomes, and preparation for internal or external audits. Flag potential compliance risks to the Compliance team and assist in implementing corrective and preventive actions where appropriate. Partner with Training & Education to update onboarding materials, competencies, and ongoing clinical education content. Collaborate with clinical leadership on performance improvement plans and coaching frameworks. Participate in root-cause analyses, safety reviews, and corrective action initiatives. Work cross-functionally with Product, Operations, and Engineering to provide clinical perspective on workflow optimization and tooling enhancements. Demonstrate consistent performance, accountability, and professionalism in a fast-paced, technology-enabled care environment. Qualifications Required Active RN license (compact licensure preferred). 7+ years of clinical experience in acute care, ambulatory care, chronic disease management, or telehealth. 3+ years of experience in clinical quality, auditing, utilization review, compliance, or similar clinical oversight roles. Proven ability to evaluate clinical documentation and workflow adherence against established standards. Experience maintaining HIPAA-compliant environments and protecting patient confidentiality. Highly skilled in written, verbal, and interpersonal communication with the ability to deliver constructive feedback. Strong track record of working independently, managing time effectively, and delivering high-quality work with minimal supervision. Reliable, HIPAA-compliant home office with stable high-speed internet. We are committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws. Candidates must be willing to comply with all pre-employment drug screening requirements and, where applicable, comply with additional drug screening requirements as a condition of continued employment in accordance with company policy and applicable law. *A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

Responsibilities

The Clinical Quality Manager conducts audits of clinical documentation and evaluates clinical interactions to ensure compliance with quality standards. They provide feedback to clinicians and identify opportunities for improvement based on audit insights.