POSITION SUMMARY

The Clinical Quality Administrator will lead and support the development and implementation of a comprehensive quality management program. This role includes evaluating clinical incidents, tracking quality indicators, supporting service recovery, and overseeing compliance with internal and regulatory standards.
This is a full-time, Hybrid position at local Arizona care center locations.

WORK EXPERIENCE:

• 2 years in Healthcare Quality Management
• 3–5 years in a clinical healthcare setting
• 3 years in performance improvement or quality assurance

EDUCATION:

• Bachelor’s degree in Healthcare Administration, Public Health, Nursing, Social Work, or related field

PREFERRED QUALIFICATIONS

• 5 years in a clinical healthcare setting
• 2+ years in Healthcare Quality Management beyond minimum
• Same education and certification as above

TECHNICAL SKILLS:

• Advanced proficiency in Microsoft Office
• Strong written, verbal, and organizational skills
• Proficient in general PC use and documentation systems

• Analyze data to identify trends in quality-of-care concerns, incidents, and complaints
• Lead day-to-day management of clinical incidents and service recovery
• Facilitate Quality Assurance/Performance Improvement (QAPI) Committee activities
• Conduct root cause analysis and lead performance improvement plans and initiatives
• Maintain quality documentation, including Desk Level Procedures (DLPs) and reports
• Monitor and ensure sustainability of performance improvement efforts
• Collaborate with the Clinical Compliance Officer on regulatory compliance
• Participate in evaluating program effectiveness from both internal and provider perspectives
• Work closely with executive leadership to support strategic quality goals
• May require early morning, evening, or weekend hours as needed
• Must work at least 40 hours per week , with flexibility to meet business demands
• Perform other duties as assigned